How does mail and receiving packages work?

  • Front desks will accept packages sent through the US Post Office or other shipping and delivery services (e.g., FedEx, DHL, UPS, Amazon, etc.)
  • Packages are only accepted at the front desk for current residents. Packages received prior to your move-in date or after you have vacated will be returned to sender.
  • Current residents will be required to show a photo ID to front desk staff to retrieve their packages and may be asked to sign for packages to confirm they have been retrieved. After carrier delivery, staff sort and log all packages, which are ready for pick up once a notification is sent to you via email and/or text message.
  • The front desk does not accept any outgoing packages. Please visit the Post Office or a local mail/package store to process returns or send outgoing packages.
  • Perishable Deliveries and Gifts:
    • Perishable deliveries of food/fresh items/gifts such as meals, baked goods, groceries, and similar items are not accepted at community front desks. Residents are responsible for arranging to meet delivery drivers (i.e., Door Dash, Instacart, pizza delivery, etc.) and retrieve their own fresh items.
    • We recommend including specific drop-off instructions for your delivery person when placing orders for perishable goods and food deliveries.  For example, “Do not leave my groceries at the desk.  Text me and I will meet you in the parking lot outside the lobby.”
    • Note that professionally- packaged perishable goods delivered by official carriers, such as meal prep kits and arrangements from professional florists, are accepted at front desks. You will receive notification that you have a package for pick up; however, if these items are not picked up after two days, you will receive a final reminder before staff disposes of the item(s) to avoid spoilage on the third day.
    • The front desk is not responsible for any food/fresh items/gifts left at the desk. All unauthorized items left at the desk will be placed in a public space by staff and disposed of when the front desk closes.
  • Once a package is delivered to the front desk, residents must take possession of the package at the time of pickup. 
  • Residents may not refuse delivery of packages that have been delivered to a front desk. If a package is abandoned at the front desk by its recipient, CSU does not assume liability if the package does not return to its sender/carrier.

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