Maintenance Request

COVID-19 - Important Notice

During the COVID-19 pandemic, CSU Housing & Dining Facilities will do our best to complete your work order request. To protect you and our staff, we may often be wearing Personal Protective Equipment including masks.

Emergency Services & Maintenance

The Housing & Dining Services Facilities Maintenance group provides emergency service response beyond normal working hours in the evening, on holidays, and over weekends for urgent maintenance concerns which cannot wait until the next workday.

For emergency services contact the person on duty for your residence hall or apartment area. Examples of emergency services include:

  • Electrical hazard
  • Loss of hot or cold water
  • Loss of heat or steam
  • Loss of electricity
  • Gas leaks (natural gas smell)
  • Flooding or major leak
  • Lock malfunction or breakage
  • Broken windows with glass shards
  • Passengers locked in an elevator
  • Bodily fluid clean up

Routine(Non-Emergency) Services & Maintenance

Repairs of existing components:
  • Room Finishes – carpet, paint doors
  • Fixtures – lights, plumbing, heat registers, fans, window screens
  • Hardware – locks, windows and screens, knobs, mirrors
  • Furniture – wardrobes, dressers, closet doors

Routine requests for maintenance in YOUR living space can be placed by filling out the online work order request. When making a request in any venue you MUST include:

  • Name
  • Call back number (let us know the best time to reach you if we have questions about your request)
  • Residence hall
  • Room number
  • Nature of the problem

NOTE: Our regular business hours are Monday – Friday, 7:00AM – 3:30PM. All requests received will be processed on the next REGULAR BUSINESS day. You should expect response or feedback within two business days. If this does not occur DO NOT place another work order, contact Customer Service at 491-7171 and inquire about the status of your request.

Click button below to submit maintenance request for all issues EXCEPT for the following:

  • Lofting and delofting your bed. To honor social distancing and limit staff entry of student residence halls rooms, we have suspended the bed lofting program this year. All beds will be set at the medium height (approximately 42″ from top of mattress to the floor and approximately 30″ from under the bed to the floor). Students cannot attempt to loft beds themselves as injury can occur and the bed may not be secure.
  • Room lock changes – submit through the front desk staff of your residence hall/apartment complex
  • Elevator issues – submit through the front desk staff of your residence hall/apartment complex
  • Network and Technology work orders – submit through the Tech Help Desk
  • Laundry or RamCash deposit stations – call (970) 491-2344 or request a refund online