Maintenance Request

COVID-19 - Important Notice

During the COVID-19 pandemic, CSU Housing & Dining Facilities will do our best to complete your work order request. To protect you and our staff, we may often be wearing Personal Protective Equipment including masks.  There may also be times when we will deny a request that is not essential or urgent. Examples of these include removing extra furniture from a room or lofting a bed.

Emergency Services & Maintenance

The Housing & Dining Services Facilities Maintenance group provides emergency service response beyond normal working hours in the evening, on holidays, and over weekends for urgent maintenance concerns which cannot wait until the next workday.

For emergency services contact the person on duty for your residence hall or apartment area. Examples of emergency services include:

  • Electrical hazard
  • Loss of hot or cold water
  • Loss of heat or steam
  • Loss of electricity
  • Gas leaks (natural gas smell)
  • Flooding or major leak
  • Lock malfunction or breakage
  • Broken windows with glass shards
  • Passengers locked in an elevator
  • Bodily fluid clean up

Routine(Non-Emergency) Services & Maintenance

Repairs of existing components:
  • Room Finishes – carpet, paint doors
  • Fixtures – lights, plumbing, heat registers, fans, window screens
  • Hardware – locks, windows and screens, knobs, mirrors
  • Furniture – wardrobes, dressers, closet doors

Routine requests for maintenance in YOUR living space can be placed by filling out the online work order request. When making a request in any venue you MUST include:

  • Name
  • Call back number (let us know the best time to reach you if we have questions about your request)
  • Residence hall
  • Room number
  • Nature of the problem

NOTE: Our regular business hours are Monday – Friday, 7:00AM – 3:30PM. All requests received will be processed on the next REGULAR BUSINESS day. You should expect response or feedback within two business days. If this does not occur DO NOT place another work order, contact Customer Service at 491-7171 and inquire about the status of your request.

Note: It is required that you be on-campus or be using a secured connection (VPN) in order to submit a work order. Please see http://www.acns.colostate.edu/Help/SSL-VPN for more information on how to connect using VPN.

Instructions:   Please complete the form below to submit a  NON-EMERGENCY WORK ORDER REQUEST. When filling out the form, please list the location of the problem, not the location from where you are submitting the request. After submitting your request, refresh your browser window to add additional requests.

Work order requests CANNOT be submitted for the following issues:

  • Lofting and delofting your bed – submit requests at www.myhousing.colostate.edu. All other furniture changes – submit through the front desk staff of your residence hall/apartment complex
  • Room lock changes – submit through the front desk staff of your residence hall/apartment complex
  • Elevator issues – submit through the front desk staff of your residence hall/apartment complex
  • Network and Technology work orders – submit through the Tech Help Desk
  • Laundry or RamCash deposit stations – call (970) 491-2344 or request a refund online