If you run into an issue while using WebPrint through PaperCut, please gather the following information and submit a work order to our helpdesk
- Where in the process are you experiencing the issue? E.G. are you trying to upload a document to print or did you submit a job from the print kiosk and it didn’t print.
- What type of document (.docx, PDF, .xlsx, .ppt, etc) are you trying to print and how many pages is it?
- Is this a color document or black and white?
- What have you done to try and resolve it? Have you tried printing again, did you upload the document in a different format, have you tried a different printer, did you check to make sure you submitted it to the right print queue?”