FAQs

Dining


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Why is everything in dining so different this year?

Executive orders from the State of Colorado to limit dine-in seating capacity, coupled with the University’s public health guidelines that follow CDC and Larimer County guidelines for physical distancing, made the changes to Residential Dining necessary. We had to re-think the typical on-campus dining experience and switch to a primarily to-go/order ahead model, which has never been our primary mode of operation.

Over the summer, Residential Dining staff restructured our entire operation to align with the new guidelines, including developing a brand-new meal ordering system with a 3rd party vendor, switching from a primarily in-person dining operation to a to-go dining model, rewriting all menus, restructuring purchasing, training staff, developing communications and publications, changing the layouts within the dining centers, adding additional pick-up options and locations, and acquiring/distributing reusable cutlery sets for all hall residents. Since Move In, we have made several improvements and operational shifts based upon our residents’ feedback. We continue to listen and adapt as guidance from the University and health officials evolve.

How do I use myramcard to place an order ahead meal?

  • Once at myramcard.colostate.edu, select ‘place mobile order’ under the quick links
    All my RamCard selections are available
  • Start your mobile order by selecting “Dining Center Reservation”
    Select Dining Center reservation
  • Select the dining center where you would like to place your order
  • Select a date and time where when you would like your meal.  Orders can be made up to 7 days in advance.  Select “book.”
  • Complete your information, select your entrée and click submit!
  • If you would like a second entrée for that meal period, select a second!  Each entrée is one meal swipe.
  • A confirmation email will be sent, pick up at your reservation time, and enjoy!

How can I use my meal plan at the Express and Mobile Mini Market locations?

Residential Dining Services offers online a la carte ordering of hot and cold entrée items and sides at Durrell Express in the Durrell Center, Ram’s Horn in Academic Village, and RAMwich in Braiden Hall. The Mini Markets at Durrell and Ram’s Horn offer your favorite packaged and bottled groceries and beverages. Residential meal plans, RamCash, credit/debit card, Apple Pay, Samsung Pay, and Google Wallet are accepted. Payments are processed when the order is placed at Express and Mini Market locations.

  • Go to myramcard.colostate.edu select “place mobile order” then select “Express and Mini-Market Pickup” to submit your order.
    Start your mobile order
  • Select a location to order from and log in with your EID.
  • The first time you log in it will ask for a cell phone number to send a notification when your order is ready. Select continue my order to place your order for pick up.
    How to order
  • You will receive an email message with your receipt and order confirmation.
  • Once your order is ready, you will receive a text message saying “Your order is ready!”  Pick up and enjoy!

Residential meal plans carry a value of $7.75 per meal swipe at the Express and Mini Market Locations. Customers may select any combination of items that add up to $7.75. If your selections go over $7.75, the balance may be settled by using, RamCash, credit/debit card, Apple Pay, Samsung Pay, or Google Wallet.

Example: You purchased food and drinks for $9.50 from Durrell Express. To settle the remaining balance of $1.25, customers can choose to use, RamCash, credit/debit card, Apple Pay, Samsung Pay, or Google Wallet. Payment is processed at the time of your order. Bonus/flex meal swipes cannot be used at the Express and Mini Market locations.

If you would like to use two meal swipes during one meal period when you order online at these locations, you will need to place two separate orders. Orders made within 5 minutes of each other will be bundled together.

How do the dining centers work with social distancing guidelines?

Executive orders from the State of Colorado to limit dine-in seating capacity, coupled with the University’s public health guidelines that follow CDC and Larimer County guidelines for physical distancing, made the changes to Residential Dining necessary. We had to re-think the typical on-campus dining experience and switch to a primarily to-go/order ahead model, which has never been our primary mode of operation.

Restaurants across the state/nation/world are wrestling with some of these changes too. The difference with on-campus dining is that we are accustomed to serving lines and buffets, which add an extra layer of complexity when serving 5,000+ on-campus residents on a daily basis: IE high volume, diversity of food selection, and range of dietary needs.

Over the summer, Residential Dining staff restructured our entire operation to align with the new guidelines, including developing a brand-new meal ordering system with a 3rd party vendor, switching from a primarily in-person dining operation to a to-go dining model, rewriting all menus, restructuring purchasing, training staff, developing communications and publications, changing the layouts within the dining centers, adding additional pick-up options and locations, and acquiring/distributing reusable cutlery sets for all hall residents.

To adhere to social distancing guidelines, we offer four distinct ways to use your meal plan on campus. To make this as easy as possible, an online ordering system must be used for the majority of your meals through myramcard.colostate.edu.

  • Order ahead meals are available at Braiden, Durrell, The Foundry, and Ram’s Horn and feature rotating themed meals for take-out. Each location rotates different meals so there are plentiful options available every day. Kosher, Halal (A la carte only), Vegan, Vegetarian, and allergen friendly options are available every day as well. You can order ahead seven days in advance or up to the minute based on availability, and is your go to for your meal needs. In Dining seating may be available at these locations on a first come first serve basis as regulations allow. Payment is processed when you pick up your meal.
  • A La Carte ordering is available at Durrell Express, Rams Horn Express, and RAMwich Express. Build your entrée cart via online ordering, select an available pick up time, and a notification will be sent to you once your order is ready. Payment is processed at the time you order.
  • The Mini Markets located at Durrell and Ram’s Horn offer a variety of grocery and snack items for you to stock up your room. Build your order online and select an available pick up time. Payment is processed at the time you order.
  • Grab & Go options are available during the week at Allison and Newsom for a quick bite on the run. Online ordering is not available at these locations. Payment is processed when you pick up your meal.

On-Campus meal plans can be used twice per meal period. Note that meal swipes will be processed at the time of your order and during the meal period in which the is being placed at the Express and Mini Market locations.

Can my parents or guests join me for meals?

During Move-In, parents may get a meal from the dining centers with their student; however, complimentary parent/guest meals are suspended during the fall semester following Move-In to limit the number of people in the dining centers.

I don’t have a meal plan. Can I still eat in the dining centers?

To use the required mobile ordering system, you must have a CSU eID.

Why don't my meals roll over?

Residence hall meal plans are weekly so unused meals do not roll over. These meal plans are designed to allow our on-campus students who live in the residence halls to better manage their meals each week rather than ending the semester with a block of unused meals. The weekly meal plans allow Dining Services to adequately plan operating costs. Without the ability to plan budgets at the beginning of the year and plan for staff, food costs, facility improvements, etc. we would have to raise meal plan rates.

How do I change my meal plan?

The deadline for decreasing residence hall meal plans is two weeks after classes begin each semester.  During this time, you can decrease your meal plan to better fit your needs.  Meal plan increases are permitted at any time during the semester.

Manage your meal plan:

  • Go to myramcard.colostate.edu and select Student/Faculty & Staff Login located in the upper left-hand corner of screen, and login with your eID credentials *(Do not skip this step, or you will not be able to view your account information)
  • Once logged in, select Manage/Purchase Meal Plan on the left hand side of the menu under the Meal Plan heading
  • Next, select the meal plan change link under Residence Hall Resident
  • Then, select the term you making the change for
  • Next, select the change plan button
  • Make the appropriate meal plan selection from the menu and click confirm

What should I do if I run out of meals?

Each Residence hall meal plan includes 20 flexible bonus meals that can be used if you run out of meals. Additional flexible bonus meals can be purchased with a minimum of five meals. flexible bonus meals must be used in the semester they are purchased. Add meals at myramcard.colostate.edu

Can I cancel my Residence Hall Meal Plan?

If you are seeking an exemption from the meal plan requirement due to a special dietary need, you will need to contact University Housing residence halls at (970) 491-6511 to acquire instructions and paperwork to complete.

What's the difference between my meal plan and RamCash?

Each Residence hall meal plan includes $150 RamCash separate from your meal balance that can be used for eating at venues on campus, vending machines, laundry, and parking. RamCash dollars carry over from semester to semester. Learn more about RamCash.

I have questions about my meal charges on my Ramcard. What do I do?

Fill out the meal-swipe-dispute-form and e-mail it to rds@colostate.edu

What are the hours of each dining meal period?

Our meal periods (for all residential dining centers) are as follows:

  • Breakfast: 6 a.m. – 10:59 a.m.
  • Lunch: 11 a.m. – 3:59 p.m.
  • Dinner: 4 p.m. – 6:59 p.m.
  • Late Night: 7 p.m. – 10:59 p.m.

Please note: Meal swipes will be charged to the meal period an order is placed, not the pick-up time.

When do my weekly meal plans reset?

  • Residence hall meal plans reset every Saturday morning at 12:00 a.m. At that point, all unused meals disappear, and a new set of weekly meals will appear on your RamCard.
  • On-campus students are permitted to use two meal swipes per meal period (to pay for additional expenses, to get an extra to-go meal, or to swipe in a friend)– we have a total of four meal periods, allowing use of up to 8 meal swipes per day.

I have an Off Campus and CSU apartment meal plan and I'm graduating soon. Can I receive a refund for my left over meals?

Yes! Email our office at rds@colostate.edu to request a refund. Refunds will be processed back to your student account within 5 business days. A $25 fee will be assessed on all refunds. Meals unfortunately cannot be transferred from one RamCard to another.

Who do I contact about special dietary needs such as food allergies or if I see discrepancies on the online menus?

Go to eatwell.colostate.edu to get in contact with our Registered Dietitian Nutritionist. You can also find information about what we serve and how we identify certain ingredients.

Will my meal plan work at Lory Student Center?

No, your residential dining meal plan can only be used at one of our 5 full-service dining centers and 2 express locations housing.colostate.edu/dining/explore/. Please visit the Lory Student Center site to see their dining offerings lsc.colostate.edu/dining-at-the-lory-student-center/.

Can I ask for more food?

Once you arrive to pick up your meal from the dining centers, you are welcome to ask a dining staff member for a larger portion or additional items and we will do our best to accommodate you. If you want to fill more than one to-go container from more than one station, you may use up to two swipes per meal period. You may also visit a Grab & Go facility or place an Express or Mini Market order.

Do I always need to order ahead online?

No. The you can stop in at the following locations during their open hours without ordering ahead:

  • Allison and Newsom Grab & Go locations
  • Breakfast at Braiden, Durrell, The Foundry, and Ram’s Horn

Hours of operation are listed at housing.colostate.edu/dining/hours.

Tip for online ordering: Place your reservation at Braiden, Durrell, The Foundry, and Ram’s Horn least 30 minutes in advance (more if you can) of your desired pickup time.

How do I use my meal plan if I’m having issues with my RamCard?

If your RamCard is not working, follow these steps to ensure you’ve activated it:

  1. Go to https://myramcard.colostate.edu/csulogin.php?wason=lost.php?cid=30&expand=1&
  2. Select Activate/Deactivate RamCard from the quick links menu
    All my RamCard selections are available
  3. Log in with your eName and password
  4. You will have the option to select the Activate button if your card needs to be activated
  5. If your RamCard is active, you will see the message, “Your Card is Enabled”

If you don’t have a RamCard or Temporary Dining Card but have a meal plan, you can still eat with us!  You will need to provide our cashier with your CSU ID number when you come in for your meal.  You can also order online at our Express and Mini Market locations.

If you need to inquire about getting a RamCard or have other questions and want to talk to someone, make an appointment with the RamCard Office at https://outlook.office365.com/owa/calendar/RamCardOffice@colostate.edu/bookings/

I am not feeling well, can a friend pick up a meal for me?

A sick meal request allows a student to have a friend pick up a to-go meal for them from a dining center.  If a student is sick, they may complete the Sick Meal Request form. The friend will need to present either a paper or electronic copy of the completed “Sick Meal Request” form to the cashier upon arrival. The cashier will charge the sick student’s RamCard account using their CSU ID number, and the friend can pick up a meal for the sick student.