FAQs

Dining

What do your services and offerings look like?

CSU’s Residential Dining Services offers a wide range of innovative venues and services to meet the dining needs of everyone on campus. We are committed to continuing to offer a robust dining program that adheres to all public health and University guidelines. Our website will continue to be updated to address changes.

How can I use my meal plan at RAMwich and the express locations?

Residential Dining Services offers online a la carte ordering of hot and cold entrée items, sides, and your favorite packaged and bottled groceries at Durrell Express in the Durrell Center, Ram’s Horn in Academic Village, and RAMwich in Braiden Hall. Residential meal plans, RamCash, credit/debit card, Apple Pay, Samsung Pay, and Google Wallet are accepted. Payments are processed when the order is placed at Express locations.

  • Go to myramcard.colostate.edu select “place mobile order” then select “Express Pickup” to submit your order.

Residential meal plans carry a value of $7.75 per meal swipe at the Express Locations. Customers may select any combination of items that add up to $7.75. If your selections go over $7.75, the balance may be settled by using, RamCash, credit/debit card, Apple Pay, Samsung Pay, or Google Wallet.

Example: You purchased food and drinks for $9.50 from Durrell Express. To settle the remaining balance of $1.25, customers can choose to use, RamCash, credit/debit card, Apple Pay, Samsung Pay, or Google Wallet. Payment is processed at the time of your order. Bonus/flex meal swipes cannot be used at the Express locations.

If you would like to use two meal swipes during one meal period when you order online at these locations, you will need to place two separate orders. Orders made within 5 minutes of each other will be bundled together.

Can my parents or guests join me for meals?

During the days students move in to the residence halls, parents/guardians may get two complimentary meals to eat with their student. All other guests can be admitted using a bonus meal or paying at the door.

I don’t have a meal plan. Can I still eat in the dining centers?

Yes! Guests can purchase a meal at the door or utilize a flexible meal from a student with a  residence hall meal plan. Off-campus meal plans and faculty/staff can also be purchased via myramcard.colostate.edu. To order from our express locations, you must have a valid CSU eID.

Why don't my meals roll over?

Residence hall meal plans are weekly so unused meals do not roll over. These meal plans are designed to allow our on-campus students who live in the residence halls to better manage their meals each week rather than ending the semester with a block of unused meals. The weekly meal plans allow Dining Services to adequately plan operating costs. Without the ability to plan budgets at the beginning of the year and plan for staff, food costs, facility improvements, etc. we would have to raise meal plan rates.

How do I change my meal plan?

The deadline for decreasing residence hall meal plans is two weeks after classes begin each semester. During this time, you can decrease your meal plan to better fit your needs. Meal plan increases are permitted at any time during the semester.

Manage your meal plan:

  • Go to myramcard.colostate.edu and select Student/Faculty & Staff Login located in the upper left-hand corner of screen, and login with your eID credentials *(Do not skip this step, or you will not be able to view your account information)
  • Once logged in, select Manage/Purchase Meal Plan on the left hand side of the menu under the Meal Plan heading
  • Next, select the meal plan change link under Residence Hall Resident
  • Then, select the term you making the change for
  • Next, select the change plan button
  • Make the appropriate meal plan selection from the menu and click confirm

What should I do if I run out of meals?

Each Residence hall meal plan includes flexible bonus meals that can be used if you run out of meals. Additional flexible bonus meals can be purchased with a minimum of five meals. Flexible bonus meals must be used in the semester they are purchased. Meals can be added at myramcard.colostate.edu

Can I cancel my Residence Hall Meal Plan?

If you are seeking an exemption from the meal plan requirement due to a special dietary need, you will need to contact University Housing residence halls at (970) 491-6511 to acquire instructions and paperwork to complete.

What's the difference between my meal plan and RamCash?

Each Residence hall meal plan includes $150 RamCash separate from your meal balance that can be used for eating at venues on campus, vending machines, laundry, and parking. RamCash dollars carry over from semester to semester. Learn more about RamCash.

I have questions about my meal charges on my Ramcard. What do I do?

Fill out the meal-swipe-dispute-form and e-mail it to rds@colostate.edu

What are the hours of each dining meal period?

Our meal periods (for all residential dining centers) are as follows:

  • Breakfast: 6 a.m. – 10:59 a.m.
  • Lunch: 11 a.m. – 3:59 p.m.
  • Dinner: 4 p.m. – 6:59 p.m.
  • Late Night: 7 p.m. – 10:59 p.m.

Please note: Meal swipes will be charged to the meal period an order is placed, not the pick-up time.

When do my weekly meal plans reset?

  • Residence hall meal plans reset every Saturday morning at 12:00 a.m. At that point, all unused meals disappear, and a new set of weekly meals will appear on your RamCard.
  • On-campus students are permitted to use two meal swipes per meal period (to pay for additional expenses, to get an extra to-go meal, or to swipe in a friend)– we have a total of four meal periods, allowing use of up to 8 meal swipes per day.

I have an Off Campus and CSU apartment meal plan and I'm graduating soon. Can I receive a refund for my left over meals?

Yes! Email our office at rds@colostate.edu to request a refund. Refunds will be processed back to your student account within 5 business days. A $25 fee will be assessed on all refunds. Meals unfortunately cannot be transferred from one RamCard to another.

Who do I contact about special dietary needs such as food allergies or if I see discrepancies on the online menus?

Go to eatwell.colostate.edu to get in contact with our Registered Dietitian Nutritionist. You can also find information about what we serve and how we identify certain ingredients.

Will my meal plan work at Lory Student Center?

No, your residential dining meal plan can only be used at one of our 5 full-service dining centers and 2 express locations housing.colostate.edu/dining/explore/. Please visit the Lory Student Center site to see their dining offerings lsc.colostate.edu/dining-at-the-lory-student-center/.

How do I use my meal plan if I’m having issues with my RamCard?

If your RamCard is not working, follow these steps to ensure you’ve activated it:

  1. Go to https://myramcard.colostate.edu/csulogin.php?wason=lost.php?cid=30&expand=1&
  2. Select Activate/Deactivate RamCard from the quick links menu
    All my RamCard selections are available
  3. Log in with your eName and password
  4. You will have the option to select the Activate button if your card needs to be activated
  5. If your RamCard is active, you will see the message, “Your Card is Enabled”

If you don’t have a RamCard or Temporary Dining Card but have a meal plan, you can still eat with us!  You will need to provide our cashier with your CSU ID number when you come in for your meal.

If you need to inquire about getting a RamCard or have other questions and want to talk to someone, make an appointment with the RamCard Office at https://outlook.office365.com/owa/calendar/RamCardOffice@colostate.edu/bookings/

I am not feeling well, can a friend pick up a meal for me?

A sick meal request allows a student to have a friend pick up a to-go meal for them from a dining center.  If a student is sick, they may complete the Sick Meal Request form. The friend will need to present either a paper or electronic copy of the completed “Sick Meal Request” form to the cashier upon arrival. The cashier will charge the sick student’s RamCard account using their CSU ID number, and the friend can pick up a meal for the sick student.