FAQs

Dining


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Why don't my meals roll over?

Residence hall meal plans are weekly so unused meals do not roll over. These meal plans are designed to allow our on-campus students who live in the residence halls to better manage their meals each week rather than ending the semester with a block of unused meals. The weekly meal plans allow Dining Services to adequately plan operating costs. Without the ability to plan budgets at the beginning of the year and plan for staff, food costs, facility improvements, etc. we would have to raise meal plan rates.

How do I change my meal plan?

The deadline for decreasing residence hall meal plans is two weeks after classes begin each semester.  During this time, you can decrease your meal plan to better fit your needs.  Meal plan increases are permitted at any time during the semester.

Manage your meal plan online at: myramcard.colostate.edu

How can I use my meal plan at the express locations?

Residential Dining Service offers two express store locations on campus at Durrell Center (Durrell Express) and Ram’s Horn at the Academic Village (Rams Horn Express). The express store locations offer prepared items from our on-campus bakery, cold prep kitchen, in-house sushi, and other popular snack and drink options. housing.colostate.edu/dining/explore

Residence Hall Meal Plans, Apartment and Off-Campus meal plans, guest passes, and Faculty and Staff meal plans are all accepted at Durrell Express and Rams Horn Express. Each meal swipe includes an assigned dollar allowance called a meal equivalency, which has a value of $7.50. You may select a combination of items that total that meal equivalency amount in the express stores and use a meal swipe to purchase. Go over that amount? Use another swipe or use another form of payment for the difference!

For example: if your check comes to $7.25, one meal equivalency will be deducted from your plan. The difference will not be carried over. If your check is over $7.50 you may pay the difference with RamCash, another meal swipe, or other payment method.

Every item in the express store is marked with a dollar amount that references both its cash value and meal equivalency amount. The express store locations take credit/debit, Apple Pay, Samsung Pay, Google Wallet, RamCash, and Meal Plans.

What happens to unused meals?

If, on any given day, some meal plan holders don’t come in, our operating costs are not less, due to staffing and food costs. As a non-profit organization, board fees are reinvested into our facilities in the form of new carpets, equipment, renovations, etc.

What should I do if I run out of meals?

Each Residence hall meal plan includes 20 bonus/guest passes that can be used if you run out of meals. Additional bonus passes can be purchased with a minimum of five meals. Passes must be used in the semester they are purchased. Add meals at myramcard.colostate.edu

Can I bring a guest to the dining center?

Each Residence hall meal plan includes 20 bonus/guest passes that you can use as you’d like. Your weekly meals are not transferable to others, however, you may purchase additional bonus meals at any time, or use RamCash at the door.

Can I cancel my Residence Hall Meal Plan?

If you are seeking an exemption from the meal plan requirement due to a special dietary need, you will need to contact University Housing residence halls at (970) 491-6511 to acquire instructions and paperwork to complete.

What's the difference between my meal plan and RamCash?

Each Residence hall meal plan includes $150 RamCash separate from your meal balance that can be used for eating at venues on campus, vending machines, laundry, and parking. RamCash dollars carry over from semester to semester. Learn more about RamCash.

When do my weekly meals reset?

Residence hall meal plans reset every Saturday morning at 12:00 a.m. At that point, all un-used meals disappear, and a new set of weekly meals will appear on your RamCard.

How do my to-go meals work?

All of our all-you-care-to-eat facilities provide a to-go meal option.  When entering one of our dining centers, tell the cashier you would like your meal to-go. You will then get a compostable container and bowl to fill up and take with you!  The lid must close, and you cannot also dine IN at that time.  Extra hungry or need a meal for later?  Swipe your RamCard once to dine IN, then go back and swipe a second time to get your compostable to-go container for later!

Can my friend/roommate get a to-go box for me if I am sick or injured?

Yes they can! Simply fill out the sick tray request form, send it to rds@colostate.edu, and then have your friend bring your CSU id to a dining center. Your friend will just need to show the mealchecker the electronic copy of this form on their smartphone or other electronic device (or bring a paper copy), and they will be good to go to swipe your card for a to-go box for you!

I live on-campus and my parents are coming to visit me. Can they eat with me in the dining centers?

Yes! If you have a residence hall meal plan with us, you are welcome to bring your parents/guardians in to eat with us twice every two weeks for a complimentary meal – no meal swipe or guest pass/bonus meal required! Simply introduce your parents to the mealchecker when you come into the dining center.

I have questions about my meal charges on my Ramcard. What do I do?

Fill out the meal-swipe-dispute-form and e-mail it to rds@colostate.edu

I live on campus and heard I can use two meal swipes per meal period. What are those meal periods?

On-campus students are permitted to use two meal swipes per meal period – we have 6 meal periods, allowing use of up to 12 meal swipes per day. Our meal periods (for all residential dining centers) are as follows:

  • Breakfast 6–10:59 a.m. (at Allison, ends at 10 a.m.)
  • Lunch 11 a.m.–2 p.m. (at Allison, 10:30 a.m.–3 p.m.)
  • Late lunch 2:01–4:59 p.m.
  • Dinner 5–8 p.m. **
  • Late Dinner 8:01–11:59 p.m.**
  • Late, Late Dinner 12–1 a.m.

**Dinner/Late Dinner on Fridays/Saturdays are: Dinner 5–7 p.m.; Late Dinner 7:01–11:59 p.m.

If you want to dine in and also take a to-go box, you can come in and swipe once, and once you have finished eating come back to the meal-check station to swipe for a to-go box (guests are not permitted eat in the dining center with a to-go box).

I have an Off Campus and CSU apartment meal plan and I'm graduating soon. Can I receive a refund for my left over meals?

Yes! Call our office at 970-491-4754 to request a refund. Refunds will be processed back to your student account within 5 business days. A $25 fee will be assessed on all refunds. Meals unfortunately cannot be transferred from one RamCard to another.

Who do I contact about special dietary needs such as food allergies?

Go to eatwell.colostate.edu to get in contact with our Registered Dietitian Nutritionist. You can also find information about what we serve and how we identify certain ingredients.

Who do I contact if I see discrepancies on the online menus?

Go to eatwell.colostate.edu to get in contact with our Registered Dietitian Nutritionist.

Will my meal plan work at Lory Student Center?

No, your residential dining meal plan can only be used at one of our 5 full-service dining centers and 2 express locations housing.colostate.edu/dining/explore/. Please visit the Lory Student Center site to see their dining offerings lsc.colostate.edu/dining-at-the-lory-student-center/.