FAQs

Dining


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How do the dining centers work with social distancing guidelines?

To adhere to social distancing guidelines, we offer four distinct ways to use your meal plan on campus. To make this as easy as possible, a mobile ordering system must be used for the majority of your meals through myramcard.colostate.edu.

  • Order ahead meals are available at Braiden, Durrell, The Foundry, and Ram’s Horn and feature rotating themed meals for take-out. Each location rotates different meals so there are plentiful options available every day.  Kosher, Halal, Vegan, Vegetarian, and allergen friendly options are available every day as well.   You can order ahead days in advance or up to the minute and is your go to for your meal needs!  In Dining seating may be available at these locations on a first come first serve basis as regulations allow.
  • A La Carte ordering is available at Durrell Express, Rams Horn Express, and RAMwich Express. Build your entrée cart via mobile ordering, select an available pick up time, and a notification will be sent to you once your order is ready!
  • The Mobile Mini Markets located at Durrell and Ram’s Horn offer a variety of grocery and snack items for you to stock up your room. Build your order online and select an available pick up time.
  • Grab & Go options are available during the week at Allison and Newsom for a quick bite on the run. Mobile ordering is not available at these locations.

Can my parents or guests join me for meals?

During Move-In, parents may get a meal from the dining centers with their student; however, complimentary parent/guest meals are suspended during the fall semester following Move-In to limit the number of people in the dining centers.

I don’t have a meal plan. Can I still eat in the dining centers?

To use the required mobile ordering system, you must have a CSU eID.

How can I use my meal plan at the Express and Mobile Mini Market locations?

Residential Dining Services offers mobile ordering and pick-up of prepared and packaged foods at Durrell Express in the Durrell Center, Ram’s Horn in Academic Village, and RAMwich in Braiden Hall. Go to myramcard.colostate.edu to see available menus and to submit your order.

Residential meal plans, RamCash, credit/debit card, Apple Pay, Samsung Pay, and Google Wallet are accepted. Payment is made at the time of pick-up, not when you order.

If you have a residential meal plan, every meal has an assigned dollar value of $7.75 per swipe. You may select any combination of items that add up to $7.75. If your selections go over $7.75, you can pay the balance using another meal swipe, RamCash, credit/debit card, Apple Pay, Samsung Pay, or Google Wallet.

Example: Your purchased food and drinks for $9.50 from Durrell Express. When you pick-up your order, you use one meal swipe to pay for $7.75 of the transaction. To pay the balance of $1.25, you can choose to use either another meal , RamCash, credit/debit card, Apple Pay, Samsung Pay, or Google Wallet.

Why don't my meals roll over?

Residence hall meal plans are weekly so unused meals do not roll over. These meal plans are designed to allow our on-campus students who live in the residence halls to better manage their meals each week rather than ending the semester with a block of unused meals. The weekly meal plans allow Dining Services to adequately plan operating costs. Without the ability to plan budgets at the beginning of the year and plan for staff, food costs, facility improvements, etc. we would have to raise meal plan rates.

How do I change my meal plan?

The deadline for decreasing residence hall meal plans is two weeks after classes begin each semester.  During this time, you can decrease your meal plan to better fit your needs.  Meal plan increases are permitted at any time during the semester.

Manage your meal plan online at: myramcard.colostate.edu

What happens to unused meals?

If, on any given day, some meal plan holders don’t come in, our operating costs are not less, due to staffing and food costs. As a non-profit organization, board fees are reinvested into our facilities in the form of new carpets, equipment, renovations, etc.

What should I do if I run out of meals?

Each Residence hall meal plan includes 20 flexible bonus meals that can be used if you run out of meals. Additional flexible bonus meals can be purchased with a minimum of five meals. flexible bonus meals must be used in the semester they are purchased. Add meals at myramcard.colostate.edu

Can I cancel my Residence Hall Meal Plan?

If you are seeking an exemption from the meal plan requirement due to a special dietary need, you will need to contact University Housing residence halls at (970) 491-6511 to acquire instructions and paperwork to complete.

What's the difference between my meal plan and RamCash?

Each Residence hall meal plan includes $150 RamCash separate from your meal balance that can be used for eating at venues on campus, vending machines, laundry, and parking. RamCash dollars carry over from semester to semester. Learn more about RamCash.

When do my weekly meals reset?

Residence hall meal plans reset every Saturday morning at 12:00 a.m. At that point, all un-used meals disappear, and a new set of weekly meals will appear on your RamCard.

I have questions about my meal charges on my Ramcard. What do I do?

Fill out the meal-swipe-dispute-form and e-mail it to rds@colostate.edu

I live on campus and heard that I can use two meal swipes per meal period. What are those meal periods?

On-campus students are permitted to use two meal swipes per meal period (to pay for additional expenses, to get an extra to-go meal, or to swipe in a friend)– we have a total of four meal periods, allowing use of up to 8 meal swipes per day. Our meal periods (for all residential dining centers) are as follows:

  • Breakfast: 6 a.m. – 10:59 a.m. (at Allison, ends at 10 a.m.)
  • Lunch: 11 a.m. – 3:59 p.m. (at Allison, 10:30 a.m. – 3 p.m. at Newsom 11 a.m. – 1:30 p.m.)
  • Dinner: 4 p.m. – 6:59 p.m.
  • Late Night: 7 p.m. – 10:59 p.m

I have an Off Campus and CSU apartment meal plan and I'm graduating soon. Can I receive a refund for my left over meals?

Yes! Email our office at rds@colostate.edu to request a refund. Refunds will be processed back to your student account within 5 business days. A $25 fee will be assessed on all refunds. Meals unfortunately cannot be transferred from one RamCard to another.

Who do I contact about special dietary needs such as food allergies?

Go to eatwell.colostate.edu to get in contact with our Registered Dietitian Nutritionist. You can also find information about what we serve and how we identify certain ingredients.

Who do I contact if I see discrepancies on the online menus?

Go to eatwell.colostate.edu to get in contact with our Registered Dietitian Nutritionist.

Will my meal plan work at Lory Student Center?

No, your residential dining meal plan can only be used at one of our 5 full-service dining centers and 2 express locations housing.colostate.edu/dining/explore/. Please visit the Lory Student Center site to see their dining offerings lsc.colostate.edu/dining-at-the-lory-student-center/.