Mailing, Shipping, & Deliveries

University Village and Aggie Village Family

• All carriers deliver packages directly to the apartment front door (e.g., FedEx, DHL, UPS, Amazon, etc.)
• The front desk does not accept any outgoing packages. Please visit the Post Office or a local mail/package store to process returns or send outgoing packages.

Aggie Village and International House

• Front desks will accept packages sent through the US Post Office or other shipping and delivery services (e.g., FedEx, DHL, UPS, Amazon, etc.)
• Packages are only accepted at the front desk for current residents and verified co-occupants. Packages received before move-in or after vacate will be returned to the sender.
• Current residents will be required to show a photo ID to front desk staff in order to retrieve their packages and may be asked to sign for packages to confirm they have been retrieved. After carrier delivery, staff sort and log all packages, which are ready for pick up once a notification is sent to you via email and/or text message.  Notification of delivery from the carrier may not indicate the package has been logged by the desk or is ready for pick-up.
• The front desk does not accept any outgoing packages. The Post Office or a local mail/package store can process returns or send outgoing packages.
• Perishable Deliveries and Gifts:
  • Perishable deliveries of food/fresh items/gifts such as meals, baked goods, groceries, and similar items are not accepted at community front desks. Residents are responsible for arranging to meet delivery drivers (i.e., Door Dash, Instacart, pizza delivery, etc.) and directly retrieve their own fresh items.
  • We recommend including specific drop-off instructions for a delivery person when placing orders for perishable goods and food deliveries.  For example, “Do not leave my groceries at the desk.  Text me, and I will meet you in the parking lot outside the lobby.”
  • Note that professionally packaged perishable goods delivered by official carriers, such as meal prep kits and arrangements from professional florists, are accepted at front desks. A notification will be sent that you have a package for pick-up; however, if these items are not picked up after two days, a final reminder will be sent before staff dispose of the item(s) to avoid spoilage on the third day.
  • The front desk does not have available refrigeration or storage options and is not responsible for any food/fresh items/gifts left at the desk. All unauthorized items left at the desk will be placed in a public space by staff and disposed of when the front desk closes.
  • The front desk may also dispose of, or turnover, items determined to be potentially hazardous to appropriate authorities.  This includes but is not limited to items that may be leaking, have a foul odor, or appear to have contents that may violate University policy and/or Colorado law.
• Once a package is delivered to the front desk, residents must take possession of the package at the time of pickup. Residents may not refuse delivery of packages that have been delivered to a front desk. If a package is abandoned at the front desk by its recipient, CSU does not assume liability if the package does not return to its sender/carrier. Abandoned delivery items will be disposed of in accordance with University guidelines.

Check-In

The check-in process is completed at the apartment front desk. If a resident wishes to move in earlier than their assignment date, they should submit an Early Arrival Request through the Housing Portal or contact University Housing by email: housing@colostate.edu. 

Approval is not guaranteed and will only be granted for apartments that are fully cleaned and ready for move-in. Residents should not plan travel and arrival prior to their approved move-in date. Rent begins on the assignment date or on the date of check-in, if approved, and earlier than the assignment date.

Residents must provide a photo ID to check-in.  

Equipment Check-Out

Vacuum cleaners and other equipment are available for check-out from the complex office. Please bring a photo ID. Time limits for check-out are strictly enforced.

Any damages to check-out items will be the responsibility of the resident. All occupants over the age of 12 may check out items at the desk, but the primary resident is responsible fees or damages. Guests and non-residents cannot check out items on behalf of residents. If the front desk is closed when returning items, the item is to be returned when the front desk is open. 

Community Space Reservation

Each apartment community has a kitchen and space that is equipped with audio/visual equipment. Spaces are used for centralized programs, resident activities, and private functions, as determined and approved by Housing & Dining Services. Student organizations must contact community leadership to request a space reservation.   

To reserve the center, requests should be submitted to the front desk.  All events must comply with all University policies. The resident is responsible for the behavior of the participating guests and for the facilities used. Any cleaning, repair, or replacement costs incurred as a result of the event will be charged to the resident.