To report damages, residents must submit an online work order request. 

Maintenance staff will enter the apartment in a timely manner to make the repair. The University will make all such repairs it deems necessary. Residents will be charged for all damages in excess of normal wear and tear. Delay in reporting could cause the damage to be more extensive. Residents do not need to be present when maintenance is performed.

In case of emergency, maintenance may deem it necessary to enter the apartment without advance notice. Priorities for repairs are determined by the maintenance staff.     

For assistance, please contact apartment staff during regular business hours. Each office also has pictorial representations of many common requests for those residents whose predominant language is not English.    

After hours, contact the community staff for your hall or apartment area.    

By submitting a work order request, or calling for an after-hours emergency, residents agree to have the service performed in their unit during normal business hours. Housing & Dining Services Facilities staff will leave a hangtag on the door acknowledging that they have been there. Housing & Dining Services Facilities staff wear a University photo ID in addition to the familiar white or green shirts with our custom logo. All staff undergo background checks.    

Information about the environmental health and cleanliness of residential spaces can be found here.