Q: Where can I find the complete list of rules and guidelines for living in University Housing?
A: The policies are listed online at housing.colostate.edu/apartments/policies/
Q: How do I receive mail at my new apartment?
A: In order to begin receiving mail, residents must complete a blue mailbox card (provided upon arrival) with all occupants of the apartment. The card must be placed in any “OUTGOING” or “MISPLACED” slot in the mailroom.
The mailing addresses for each building are listed under the section for your community. Please update your address with both CSU and the US Postal Service (USPS) to ensure proper delivery.
Each apartment has a mailbox in the community mailroom which is shared by all occupants of the apartment. USPS is responsible for delivery of mail and University Housing staff does not have access to apartment mailboxes.
Outgoing letters may be placed in any “OUTGOING” slot in the mailroom. Misplaced mail may be placed in any “Misplaced” slot in the mailroom.
Q: Where can I purchase a parking permit?
A: Parking Services handles all parking permits and permits are required to park in University lots. Please visit pts.colostate.edu/ for more information and to purchase your permit online.
Q: Where can I find information about changes due to COVID-19?
Q: How can I connect with my community? Are all resident services still available to me?
Check your community Microsoft Teams for frequent updates!
You will also receive emails that provide an invitation for town meetings through zoom/Teams.
We continue to provide assistance with packages, lock outs, printing, checkout of carts and dollies, and resident move in/move out. At the beginning of the Fall 21 semester, checkout of all other equipment and cleaning supplies, use of community event spaces, and apartment tours will be resumed.
Q: I need help connecting to the internet. Who can help me?
A: Technology Services at 970-491-4734 (we already have a link to the document Getting Connected above)
Q: What do I do if I get locked out of my apartment?
A: When the front desk is open, bring a photo ID (or be ready to confirm your identity) to request an emergency key for access to your apartment or bedroom.
Emergency keys may only be checked out for 1 hour. When the front desk is closed, call the staff on duty for access to your apartment or bedroom. Residents will receive email and text reminders to return the key(s) through our automated reminder system.
Q: Can I borrow move-in carts/items from the front desk?
A: Moving carts/dollies are available to borrow from the front desk. Stop by the front desk with your CSU ID to borrow a cart during office hours. Residents will receive email and text reminders to return the cart and may be held liable for carts left unattended while checked out, so please return carts only when the office is open. This procedure is also applicable when borrowing other front desk items.
Q: What do I do if I need something fixed in my apartment?
A: Residents should submit their own work order requests online at housing.colostate.edu/work-order-request/. Please contact the front desk or staff on duty for emergency situations (toilet clogged, power outage, etc.). CSU employees will follow all health and safety guidelines in place at the time of service.
Q: Am I charged rent over university breaks and holidays?
A: Yes. The University Apartments are open year-round and do not close during university breaks. Rent will be charged.
Q. How do I pay my apartment rent?
A: There are 3 ways to pay:
You can Log in to your RamWeb account to view and pay your balance.
You can write a check payable to CSU. Include your CSUID, address, and the words: “Apartment Rent” on the check. Mail to: Cashier’s Office Campus Delivery 6015 Fort Collins, CO 80523-6015.
Visit the Cashier’s Office: First Floor, The Howes Business Center, 555 South Howes Street
Q: Do I need Renter’s Insurance to live in University Housing Apartments?
A: The University does not cover personal possessions that are lost, damaged, and/or destroyed by accident, theft, or other means while residing in or making use of University premises. Residents are strongly encouraged to purchase renter’s insurance. A renter’s insurance policy covers your personal possessions such as your computer & other electronics, clothing, and school supplies from loss as well as other charges caused by negligence (for example, if you cause damage to the facility that also damages your neighbor’s belongings). Where applicable, a resident’s family’s homeowner policy may provide full or partial coverage. Contact your family insurance company for additional information.
Q: May I request to have my rent billed in advance?
A: Yes. Contact your community’s front desk or firstname.lastname@example.org to obtain and submit a pre-billing authorization form indicating the billing length you desire i.e. semester, annual, end of lease, etc.
Q: Where can I get medical advice or treatment as a student at CSU?
A: CSU Health Network: 970-491-7121
Q: I need to move out of my apartment. How do I notify CSU?
A: You will need to submit an online Notice of Intent to Vacate 30 days prior to the date you plan to move out. Please visit housing.colostate.edu/apartments/vacate/ for all policies on vacating and to submit your Notice of Intent to Vacate.
Please note that if you are vacating before the May 31st contract end date, you may need to submit proof of graduation or end of CSU contract in order to qualify for a waiver of the contract breakage fee.