Move In

We’re excited to have you join us in the University Apartments! We would like to make your stay in our apartments as comfortable and seamless as possible. The following information and resources will be helpful to you as you move in.

Apartment Office Business Hours

Aggie Village

Monday – Friday
10:00 a.m. – 7:00 p.m.

Saturday & Sunday
10:00 a.m. – 2:00 p.m.

Aggie Village Family

Monday and Friday
1:00 p.m. – 5:00 p.m.

Wednesday
8:00 a.m. – 12:00 p.m.

International House

Monday – Friday
10:00 a.m. – 6:00 p.m.

Saturday
11:00 a.m. – 2:00 p.m.

University Village 1500

Monday – Friday
10:00 a.m. – 6:00 p.m.

Saturday
11:00 a.m. – 2:00 p.m.

University Village 1600 & 1700

Monday and Friday
1:00 p.m. – 5:00 p.m.

Wednesday
8:00 a.m. – 12:00 p.m.

Monday – Friday
8:00 a.m. – 8:00 p.m.

Saturday & Sunday
10:00 a.m. – 4:00 p.m.

  • Address: 521 W Lake St, Fort Colins CO 80521
  • Office Phone: (970) 491-9703
  • If you arrive outside of our office hours, please call the area staff on duty for assistance at (970) 567-6349
  • Office Email: hds_aggievillage@mail.colostate.edu
Resources
Aggie Village FAQ’s

What is my mailing address at Aggie Village?

  • Cottonwood: (Student Name), 511 West Lake St Apt # ______, Fort Collins, CO 80521
  • Lodgepole:         (Student Name), 521 West Lake St Apt # ______, Fort Collins, CO 80521
  • Walnut: (Student Name), 501 West Lake St Apt # ______, Fort Collins, CO 80521
  • Do not use “Colorado State University,” “CSU,” your building’s name, or the main campus zip code “80523” in the address.
  • Do not include any letters or additional words prior to your apartment number (such as W-101). This will delay delivery of your mail.
  • Do not address the mail/package to someone who does not live in the apartment (such as a parent, friend, or nickname). A photo ID is required to pick up packages and this will result in the package being returned to sender. Ordering items under an alias/fictitious name is considered mail fraud.

How can I document any existing damages in my apartment?

  • Visit our Maintenance Request site to submit a work order for any existing damages in your apartment (for example, paint scratches, non-functional appliances, broken door handle, etc.). You may be held liable for damages upon move-out that are not documented here.

How do packages work?

  • Packages are accepted and signed for at the front desk on behalf of residents. After carrier delivery, staff sort and log all packages, which are ready for pick up once a notification is sent to you via email and/or text.
  • The front desk does not accept any outgoing packages. Please visit a local mail/package store for this service.
  • Current residents will be required to show a photo ID each time to front desk staff in order to retrieve their packages and may be asked to sign for packages to confirm they have been retrieved.
  • Perishable deliveries of fresh items/gifts such as meals, baked goods, groceries, and similar are not accepted at the front desk. Residents are responsible for arranging to meet delivery drivers and retrieve their own fresh items. Any fresh items left at the office will be placed in a public space and disposed of at closing.
  • We recommend including drop off instructions to meet in a public place (for example, “meet me in the parking lot outside the lobby”) when placing orders of perishable goods.
  • Professionally packaged perishable goods delivered by packaged carriers, such as meal prep kits, are accepted at the front desk. If these items are not picked up after 2 days, you will receive a final reminder before staff disposes of the item(s) to avoid spoilage on the 3rd day.
  • Once a package is delivered to the front desk, residents must take possession of the package at the time of pickup. Residents may not refuse delivery of packages that have been left at a front desk.

May I remove/switch any of the furniture in my apartment?

  • No, residents are required to keep all furniture that was provided.

Monday – Friday
8:00 a.m. – 6:00 p.m.

Saturday
11:00 a.m. – 2:00 p.m.

  • Address: 501 W Prospect Rd, Fort Colins CO 80526
  • Phone: (970) 491-7173
  • Email: hds_aggie_family@mail.colostate.edu
  • If you arrive outside of our office hours, please call the staff on duty of your area for assistance at (970) 567-6185.
Resources
FAQs Aggie Family:

What is my address at Aggie Village Family?

  • 501 West Prospect Rd. Apt# ______ Ft. Collins, CO 80526

How do I receive packages and deliveries at Aggie Village Family Apartments?

  • They will be delivered to your front door. We do not accept packages or deliveries for residents at the office.

Can I request a change to the furniture that is provided in my apartment?

  • We provide furniture according to your online request before your arrival. You will be able to make furniture changes within 24h from your move-in date free of charge.  After that period, there will be a fee to submit any furniture change request.  Additionally, please note: We provide furniture that has been used by previous residents. We focus on the furniture being functional and clean, but we cannot promise that the furniture will match or be free from normal wear and tear.

How do I request an extra set of keys for my spouse/partner or other registered guest?

  • Fill out a Visitor/Partner Registration request. Keys will be issued upon approval.

Monday – Friday
8:00 a.m. – 6:00 p.m.

Saturday – Sunday
11:00 a.m. – 2:00 p.m.

  • Address: 1400 W Elizabeth St., Fort Colins CO 80521
  • Phone: (970) 491-3088
  • Email: hds_Ihoffice@mail.colostate.edu
  • If you arrive outside of our office hours, please call the staff on duty of your area for assistance at (970) 567-6186.
Resources
FAQs International House & University Village 1500:

What is my address at International House?

  • 1400 West Elizabeth St. Apt# ______ Ft. Collins, CO 80521

What is my address at University Village 1500?

  • 1500 West Plum St. Apt.#_______ Ft. Collins, CO 80521

 How do I receive packages and deliveries at University Village Apartments?

  • They will be delivered to your front door. We do not accept packages or deliveries for residents at the office.

How do I receive packages at International House?

  • They will be delivered to the office and we will notify you that you have a package to pick up. An ID is required.

Can I request a change to the furniture that is provided in my apartment?

  • We provide furniture according to your online request before your arrival. You will be able to make furniture changes within 24h from your move-in date free of charge.  After that period, there will be a fee to submit any furniture change request.  Additionally, please note: We provide furniture that has been used by previous residents. We focus on the furniture being functional and clean, but we cannot promise that the furniture will match or be free from normal wear and tear.

University Village Family Area: How do I request an extra set of keys for my spouse/partner or other registered guest?

  • Fill out a Visitor/Partner Registration request. Keys will be issued upon approval.

Monday – Friday
8:00 a.m. – 6:00 p.m.

Saturday
11:00 a.m. – 2:00 p.m.

  • Address: 1600 W Plum St. Fort Colins CO 80521
  • Phone: (970) 491-5907
  • Email: hds_uv@mail.colostate.edu
  • If you arrive outside of our office hours, please call the staff on duty of your area for assistance at (970) 567-6184.
Resources
FAQs University Village 1600/1700:

What is my address at University Village 1600?

  • 1600 West Plum St. Apt# ______ Ft. Collins, CO 80521

What is my address at University Village 1700?

  • 1700 West Plum St. Apt# ______ Ft. Collins, CO 80521

How do I receive packages and deliveries at University Village 1600/1700 Apartments?

  • They will be delivered to your front door. We do not accept packages or deliveries for residents at the office.

How do I get mail delivery started at University Village 1600/1700 Apartments?

  • Please fill out a blue mail card, at check-in, with the complete names of all residents who wish to receive mail at your address. Place the completed mail card in the “outgoing mail”.

Can I request a change to the furniture that is provided in my apartment?

  • We provide furniture according to your online request before your arrival. You will be able to make furniture changes within 24h from your move-in date free of charge.  After that period, there will be a fee to submit any furniture change request.  Additionally, please note: We provide furniture that has been used by previous residents. We focus on the furniture being functional and clean, but we cannot promise that the furniture will match or be free from normal wear and tear.

Checking In

You can check in to your apartment any time during business hours beginning on your listed arrival date. Check-in prior to your arrival date must be requested in advance via email to housing@colostate.edu and may not be possible. You can also check in after the offices close by calling the duty phone for that community, the duty phone number is listed in the community tab.

Expect the check-in process to take about 5 to 10 minutes. You will need to present photo identification (i.e., RamCard, Driver’s License, passport) during check-in. Look out for an email from your community front desk with a link to a required contact information form. All other required forms to complete will be provided to you upon check-in.

What to Bring

Furnished Apartment

Aggie Village and International House are fully furnished.  Removal or changes to furnishings are not permitted.  In University Village and Aggie Village Family apartments, you can choose whether to have your apartment furnished or not furnished.  We provide furniture that has been used by previous residents. We focus on the furniture being functional and clean, but we cannot promise that the furniture will match or be free from normal wear and tear. Furnished apartments may include your choice of the following furniture (depending on availability):

  • Sofa and chair
  • Coffee table
  • Dining table and chairs
  • Beds*
    • Single bed (39×80 inches; 99×203 cm)
    • Full Size (54×80 inches; 137×203 cm)
  • Chest of drawers
  • Study desk and chair
  • Kitchens are equipped with a refrigerator and electric stove.
Items Not Provided
  • Linens
  • Toiletries
  • Kitchenware
  • Dishes
  • Pots and pans
  • Microwave
  • Small appliances
  • Iron and hair dryer
  • TV’s
  • Trash Cans for Bedroom/Bathroom

There is no food provided in the apartment. You may want to bring/buy some snacks for your first night in the apartment if you arrive late.

*If buying linens for one of our beds, make sure you buy the right dimensions mentioned above.

Apartment residents are also invited to purchase an Apartments and Off-Campus meal plan. More details can be found at housing.colostate.edu/dining/meal-plans/#offcampus

Renter's Insurance

The University does not cover personal possessions that are lost, damaged, and/or destroyed by accident, theft, or other means while residing in or making use of University premises.

Residents are strongly encouraged to purchase renter’s insurance. A renter’s insurance policy covers your personal possessions such as your computer & other electronics, clothing, and school supplies from loss as well as other charges caused by negligence (for example, if you cause damage to the facility that also damages your neighbor’s belongings). Where applicable, a resident’s family’s homeowner policy may provide full or partial coverage. Additionally, some car insurance policies have renter’s insurance options. Contact your insurance company for additional information.

Campus Resources

Ram Welcome/ New Student Orientation

All new and transfer students, whether they are international or domestic students, attend Ram Welcome normally scheduled the weekend before classes start in the fall. For more information, visit Orientation & Transition Programs. The Office of International Programs and the office of Orientation & Transition Programs host an orientation designed specifically for International Students. During orientation, staff covers topics from immigration to class scheduling, among many others.

RamCard/ Student ID

Stop by the RamCard Office on the 1st floor of the Lory Student Center Room 31 to pick up your RamCard. Students, staff, and faculty at CSU are eligible to receive a RamCard. All students must be admitted and registered. Staff and faculty must be entered into the Human Resources database. A $25 charge will be applied for your RamCard, and you should be prepared to have your picture taken.

CSU Health Network

The CSU Health Network is a student support service that provides a full range of medical, mental health, and health education and prevention services to optimize the health of students and the campus community. All domestic graduate students and international students are required to purchase the CSU health insurance plan or show proof of equivalent coverage. Please note that the CSU health insurance plan begins the date that classes begin. It is recommended that students have a temporary insurance coverage up to this date.

International Student Care Coordinators
Staff members that especially enjoy working with international students and provide assistance in using the American health care system. Coordinators work to address your health care concerns, answer questions and connect you to relevant resources.
Learn more about coordinators

Office of International Programs

The Office of International Programs creates and fosters international activities supporting teaching, learning, research and engagement throughout Colorado State University. This mission is accomplished through a broad array of programs and services designed to provide international experiences for all CSU students, scholars, faculty and staff.

Campus Recreation

The Student Recreation Center is open for drop-in recreation and activities all hours the building is open. Membership is required to use the Student Recreation Center.

Emergency Texting Service

The Emergency Text Alert System is used to send alerts in the event of an emergency on the Fort Collins campus. The system is only used during a safety emergency or unexpected closing of the campus, such as a snow day.

SafeWalk

Campus Service Officers (CSOs) are students employed by the CSU Police Department. They are available to walk with you anyplace on campus or within a two block radius of campus. Simply call (970) 491-1155.

Childcare Facilities

On Campus

Off Campus

Connect Your Technology

Before Coming to Campus

University policy requires that computer systems have current operating systems, patches and updates.

  • Windows, Apple, Macintosh or Unix/Linux operating systems are allowed
  • Windows computers are required to have current anti-virus software
  • Free anti-virus software options (Microsoft Security Essentials, Avast, and AVG)

Bring a network cable (Cat5 computer cable with RJ45 connectors)

Install and update anti-virus/anti-spyware programs

Ensure your operating system has the latest patches and updates

Getting Around Fort Collins

General Transit Information
Do You Need to Buy a Car?

Students buying a car need to register their new vehicle, have a valid driver’s license, and have car insurance. For more information, visit Division of Motor Vehicles. There is a $21 fee for new driver’s license. Driver’s license offices only accept cash or checks – no credit or debit cards. New driver’s licenses should arrive no later than 30 days.

Transfort

City of Fort Collins’ Public Transportation System with options to get to campus and around Fort Collins. All students receive a transit pass on their Ramcard (included in student fees).

Airport Shuttle Service

Fort Collins Groome airport shuttle service to/from Denver International Airport

Zipcar

Need a car? Borrow a Zipcar! Colorado State University has partnered with Zipcar to bring self-service, on-demand car sharing to the area. To use Zipcars, students and employees should register as a Zipcar member, reserve a car online or by phone, use your Zipcard to enter the car, and drive away.

RamRide

RamRide is a safe-ride program provided through the Associated Students of Colorado State University. This program provides safe, non-judgmental rides for Colorado State University students with the goal of improving the safety of the Fort Collins community. Rides are provided on Thursday nights from 10PM to 2AM. On Friday & Saturday nights, rides are provided from 10PM to 3AM.

CSU Bike Rental

Rental service for CSU Students, Faculty & Staff
Annual bike rental includes:

  • Bike
  • Bell
  • Cable Lock
  • Rear Carrier Rack
  • Annual Tune Up
  • One Free Flat Repair
  • Major Maintenance Covered
Bike Purchasing

Fort Collins has a lot of friendly bike stores.

  • Lee’s Cyclery: 202 West Laurel Street
  • Road 34: 1213 West Elizabeth Street
  • Fort Collins Bike Co-op: 331 North College Avenue
  • Recycled Cycles: Lory Student Center, Lower Level North
Bike Registration

All bicycles ridden or parked on the CSU campus must be registered with the CSU Police Department. Exceptions to the registration will be made for bicyclists who are visitors to campus. A registration decal, known as a CSU Bicycle License, must be placed on the bicycle. Cost: $10.00. You can purchase your bicycle registration at the CSU Police Department, 750 Meridian Ave, Fort Collins, CO, 80523.

E-Scooter

Riding an e-scooter is a fast, easy way to get from class to class, run errands, and even a short commute. They are a great option for students, employees, and visitors to Colorado State University.

Electric Appliance Guide

When purchasing electronic appliances for your apartment it is important to choose appliances that are both sustainable and affordable in terms of initial cost as well as yearly energy usage costs. Energy demands from our electronic appliances directly impact the environment and the health of our community. The majority of energy created by Fort Collins utilities comes from the combustion of coal which can affect air quality and releases greenhouse gases. Below are a few tips to keep in mind when making your apartment purchases.

Energy Star Certified

ENERGY STAR is the trusted, government-backed symbol for energy efficiency. Remember that energy star not only applies to large appliances such as dishwashers but also common household items like coffee machines and rice cookers.

Energy-Saving Tips
  • Replace old appliances to save money on future utility bills and reduce greenhouse gas emissions
    • Old appliances are inefficient and use a great deal of electricity and water
    • Newer appliances are also safer
  • Purchase CFL or LED light bulbs
    • According to the Environmental Protection Agency, CFL’s (compact fluorescent light bulbs) use 75% less energy than regular light bulbs (incandescent)
  • Use a clothes line or indoor drying rack for laundry
  • Unplug appliances when they are not in use
    • Appliances, especially those with clocks and digital displays, pull energy even when you aren’t using them
  • Avoid using a space heater
    • they use a lot of energy and often pose a fire danger if left unattended.
City Rebate Programs

Be on the lookout for rebates offered by the City for electronic appliances. They are constantly changing and the best way to keep current is to visit the City of Fort Collins’ rebates & programs website.

  • For example, you could get a $50 bill credit for purchasing an Energy Star high-efficiency clothes washer as well as a zero-interest loan.

Remember you can always take your personal appliances with you when you leave the on campus apartments. If you purchased energy star appliances you will reap the benefits of the energy efficiency on your future monthly energy bills.

If you ever have any questions or need help with ideas please contact the Sustainability Coordinator for Housing & Dining Services, Kirstie Tedrick, at kirstie.tedrick@colostate.edu

Mailing, Shipping, & Deliveries

Aggie Village and International House

  • Front desks will accept packages sent through the US Post Office or other shipping and delivery services (e.g., FedEx, DHL, UPS, Amazon, etc.)
  • Packages are only accepted for at front desk for current residents. Packages received prior to your move-in date or after you have vacated will be returned to sender.
  • Current residents will be required to show a photo ID to front desk staff in order to retrieve their packages and may be asked to sign for packages to confirm they have been retrieved. After carrier delivery, staff sort and log all packages, which are ready for pick up once a notification is sent to you via email and/or text message.
  • The front desk does not accept any outgoing packages. Please visit the Post Office or a local mail/package store to process returns or send outgoing packages.
  • Perishable Deliveries and Gifts:
    • Perishable deliveries of food/fresh items/gifts such as meals, baked goods, groceries, and similar items are not accepted at community front desks. Residents are responsible for arranging to meet delivery drivers (i.e., Door Dash, Instacart, pizza delivery, etc.) and retrieve their own fresh items.
    • We recommend including specific drop-off instructions for your delivery person when placing orders for perishable goods and food deliveries.  For example, “Do not leave my groceries at the desk.  Text me and I will meet you in the parking lot outside the lobby.”
    • Note that professionally- packaged perishable goods delivered by official carriers, such as meal prep kits and arrangements from professional florists, are accepted at front desks. You will receive notification that you have a package for pick up; however, if these items are not picked up after two days, you will receive a final reminder before staff disposes of the item(s) to avoid spoilage on the third day.
    • The front desk is not responsible for any food/fresh items/gifts left at the desk. All unauthorized items left at the desk will be placed in a public space by staff and disposed of when the front desk closes.
  • Once a package is delivered to the front desk, residents must take possession of the package at the time of pickup. Residents may not refuse delivery of packages that have been delivered to a front desk. If a package is abandoned at the front desk by its recipient, CSU does not assume liability if the package does not return to its sender/carrier.

University Village and Aggie Village Family

  • All carriers deliver packages directly to the apartment front door (e.g., FedEx, DHL, UPS, Amazon, etc.)
  • The front desk does not accept any outgoing packages. Please visit the Post Office or a local mail/package store to process returns or send outgoing packages.

General Frequently Asked Questions:

Q: Where can I find the complete list of rules and guidelines for living in University Housing?
A: The policies are listed online at housing.colostate.edu/apartments/policies/

Q: How do I receive mail at my new apartment?
A: In order to begin receiving mail, residents must complete a blue mailbox card (provided upon arrival) with all occupants of the apartment. The card must be placed in any “OUTGOING” or “MISPLACED” slot in the mailroom.

The mailing addresses for each building are listed under the section for your community. Please update your address with both CSU and the US Postal Service (USPS) to ensure proper delivery.

Each apartment has a mailbox in the community mailroom which is shared by all occupants of the apartment. USPS is responsible for delivery of mail and University Housing staff does not have access to apartment mailboxes.

Outgoing letters may be placed in any “OUTGOING” slot in the mailroom. Misplaced mail may be placed in any “Misplaced” slot in the mailroom.

Q: Where can I purchase a parking permit?
A: Parking Services handles all parking permits and permits are required to park in University lots. Please visit pts.colostate.edu/ for more information and to purchase your permit online.

Q: Where can I find information about changes due to COVID-19?
A: covid.colostate.edu/

Q: How can I connect with my community? Are all resident services still available to me?
Check your community Microsoft Teams for frequent updates!

You will also receive emails that provide an invitation for town meetings through zoom/Teams.

We continue to provide assistance with packages, lock outs, printing, checkout of carts and dollies, and resident move in/move out. At the beginning of the Fall 21 semester, checkout of all other equipment and cleaning supplies, use of community event spaces, and apartment tours will be resumed.

Q: I need help connecting to the internet. Who can help me?
A: Technology Services at 970-491-4734 (we already have a link to the document Getting Connected above)

Q: What do I do if I get locked out of my apartment?
A: When the front desk is open, bring a photo ID (or be ready to confirm your identity) to request an emergency key for access to your apartment or bedroom.

Emergency keys may only be checked out for 1 hour. When the front desk is closed, call the staff on duty for access to your apartment or bedroom. Residents will receive email and text reminders to return the key(s) through our automated reminder system.

Q: Can I borrow move-in carts/items from the front desk?
A: Moving carts/dollies are available to borrow from the front desk. Stop by the front desk with your CSU ID to borrow a cart during office hours. Residents will receive email and text reminders to return the cart and may be held liable for carts left unattended while checked out, so please return carts only when the office is open. This procedure is also applicable when borrowing other front desk items.

Q: What do I do if I need something fixed in my apartment?
A: Residents should submit their own work order requests online at housing.colostate.edu/work-order-request/. Please contact the front desk or staff on duty for emergency situations (toilet clogged, power outage, etc.). CSU employees will follow all health and safety guidelines in place at the time of service.

Q: Am I charged rent over university breaks and holidays?
A: Yes. The University Apartments are open year-round and do not close during university breaks. Rent will be charged.

Q. How do I pay my apartment rent?
A: There are 3 ways to pay:

You can Log in to your RamWeb account to view and pay your balance.

You can write a check payable to CSU. Include your CSUID, address, and the words: “Apartment Rent” on the check. Mail to: Cashier’s Office Campus Delivery 6015 Fort Collins, CO 80523-6015.

Visit the Cashier’s Office: First Floor, The Howes Business Center, 555 South Howes Street

Q: Do I need Renter’s Insurance to live in University Housing Apartments?
A: The University does not cover personal possessions that are lost, damaged, and/or destroyed by accident, theft, or other means while residing in or making use of University premises. Residents are strongly encouraged to purchase renter’s insurance. A renter’s insurance policy covers your personal possessions such as your computer & other electronics, clothing, and school supplies from loss as well as other charges caused by negligence (for example, if you cause damage to the facility that also damages your neighbor’s belongings). Where applicable, a resident’s family’s homeowner policy may provide full or partial coverage. Contact your family insurance company for additional information.

Q: May I request to have my rent billed in advance?
A: Yes. Contact your community’s front desk or housing@colostate.edu to obtain and submit a pre-billing authorization form indicating the billing length you desire i.e. semester, annual, end of lease, etc.

Q: Where can I get medical advice or treatment as a student at CSU?
A: CSU Health Network: 970-491-7121

Q: I need to move out of my apartment. How do I notify CSU?
A: You will need to submit an online Notice of Intent to Vacate 30 days prior to the date you plan to move out. Please visit housing.colostate.edu/apartments/vacate/ for all policies on vacating and to submit your Notice of Intent to Vacate.

Please note that if you are vacating before the May 31st contract end date, you may need to submit proof of graduation or end of CSU contract in order to qualify for a waiver of the contract breakage fee.