Policies & Procedures – Apartments


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Apartment residents are responsible for the upkeep and condition of the area directly adjacent to their apartment. All porches, balconies, patios, landings, hallways, and grounds are to be cleared, and kept clean and orderly. Appliances, indoor furniture, food, cardboard boxes, carpet, mattresses, hazardous chemicals, trash, recyclables, and tools cannot be stored in these areas. Porches and balconies are not to be used for clothes drying. Children are not permitted to play on balconies, hallways, or landings. Violation will result in a $50 assessment for each occasion.

Items which extend more than 14 inches into the walkway may not be stored on the balconies at Aggie Village. Recognizing that it is impossible to outline in complete detail what is permissible to be placed outside the apartment, management retains complete discretion in this regard. Residents are not permitted to make additions or alterations to the structure. This includes adding hooks or nails to the exterior.

Sidewalk and grounds painting is not allowed, however, children may play with chalk on the ground level only. Offensive chalking is completely prohibited. Political signs are not allowed on the apartment grounds.

A door clip is installed on the exterior of your apartment for your convenience and to help you get messages from Apartment Life and CSU. Please do not remove this clip or use it as a hanger. The CC will post important messages and information here. You are required to read these materials and recycle them. An accumulation of paper on your door clip may indicate an uninhabited apartment and can invite theft. Please check the door clip regularly for your safety. If you intend to stay away from your apartment for any amount of time, please inform your CC of the dates you will be away.

Antennas and Satellite Dishes

A basic cable television hookup is provided with each apartment. Antennas of any kind and satellite dishes are not to be attached to the outside of apartments or in areas around the apartment without first obtaining prior approval from Apartment Life. Policies and regulations regarding the installation of satellite dishes can be obtained at your complex office. You must comply with the policies developed for each area.

Barbecue Equipment

The International Fire Code adopted by the City of Fort Collins, Poudre Fire Authority, bans gas and charcoal grills or any other open-flame cooking devices in apartment communities to within 10 feet of any structure or combustible building. Personal barbecue grills, charcoal or gas grills with propane containers larger than 2.5 pounds, are NOT allowed to be stored or used in ANY Apartment Life area, to include but not limited to patios and balconies. Also residents may not store lighter fluid, flammable charcoal, or any other flammable materials inside or outside of the apartments.

Bicycles

Bicycles may be stored in bike racks, in front of your apartment, or inside apartments. If left outdoors lock your bicycle at all times. Bicycles have been the most attractive item for theft in the apartment communities. All bikes or bike parts left unattended, unlocked, or non-operational in public areas or public racks may be considered abandoned and confiscated by the area manager. To assist in grounds maintenance, do not leave bikes in public areas, grass walkways, or outside storage bins. Colorado State University Police Department requires all bicycles to be registered. Contact CSUPD to register your bicycle.

Bird Feeders and Bird Houses

Bird feeders and bird houses are not allowed in any of the apartment complexes.

Camping Policy

Camping on Apartment Life grounds is a privilege that residents may reserve under the following guidelines:

  • There must be an adult who is present at all times.
  • An adult must get express permission from the Apartment Manager in order to set up tents.
  • Tents must be removed within 24 hours from the time they are pitched in order to maintain the health of the grass underneath.
  • The operation of grounds maintenance will take precedence in order to facilitate programs and keep the areas clean (lawn mowing, sprinklers, programs, repairs, maintenance, etc.).
  • All rules and regulations apply.

These guidelines are set in order to provide care and safety for children, and to assure the effective maintenance of our grounds. Apartment Life is not responsible for any damage done to any private property or persons who choose to camp on the premises.

Extension Cords, Outdoor Lighting, and Holiday Lights

Electrical extension cords are not to be run from the apartment to areas outside of the apartment. This policy includes cords for car engine block heaters in winter.

  • No extension cords are permitted outside of the apartment.
  • No holiday lights are allowed on trees or fences.
  • Use extreme caution with Christmas trees and lights to avoid creating a fire hazard. This includes not overloading electrical outlets, and being careful to dispose of the real pine trees and needles before they become dry and brittle.
Toys in the Courtyard

Please ensure you move your child’s toys from the sidewalks in the courtyards so that they are not in the way of people walking to and from their apartments. Especially in the winter months, it is easy for residents to trip over the toys and hurt themselves. Always mark toys with apartment number or names.

West Nile Virus Prevention

The hours from dusk to dawn are peak mosquito biting times for many species of mosquitoes. Take extra care to use repellent and protective clothing during evening and early morning, or consider avoiding outdoor activities during these times. Drain standing water from around your apartment. Some mosquitoes like to come indoors. Keep them outside by watching your screens on both windows and doors. Make a work order for any screens that might be in bad shape.

Report Dead Birds

Dead birds may be a sign that West Nile virus is circulating between birds and the mosquitoes in an area. Though not all infected birds will die, it’s important to remember that birds die from many other causes besides West Nile virus. In all situations you can report dead birds to the complex office.

Apartment Exterior

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Apartment Interior

Air Conditioners – Personal

Portable refrigerated air conditioners are permitted in the apartment areas with the following guidelines:

  • Units must not be mechanically fastened to the building or window frame.
  • Resident bears all liability for the unit and any subsequent damage to University facilities.
  • Units must operate on 110 volt AC current. No 220 volt appliances allowed.
  • No evaporative coolers requiring water connections are permitted.
  • Units may be placed in operable windows only – neither stationary window nor window frame removal is allowed
  • Windows must be brought back to their original condition upon the removal of the air conditioner.
  • Check with your complex office for current restrictions on depth of the unit and other installation criteria before purchasing and installing a portable air conditioner.
Appliances

Personal appliances must be Underwriter’s Laboratory (U.L.) approved and in good working order. Appliances must be kept within the apartment. Any personal or University-owned appliance found outside of the apartment is in violation of policy and the resident is subject to fines.

Clothes washers and dryers may be used only where hookups are provided. In order to maintain good water temperature, when using a washing machine, use a separate hose for the hot and cold water hookups. In the event that resident-owned appliances are used, the following stipulations must be adhered to and will be strictly enforced:

  • Splicing into existing 220 wires is strictly prohibited.
  • Splicing into plumbing systems is strictly prohibited.
  • Violations of the above are considered a serious breach of the terms of tenancy and will be cause for a fee assessment for each violation and/or eviction. Restoration charges for materials and labor will be assessed. Charges will also be assessed if modifications are discovered when resident vacates.
  • Appliances must be in good working order and must be U.L. approved.
  • When portable dishwashers and clothes washers are used, they are to be attached to the kitchen sink and faucet for both the water supply and for drainage. Permanent connections are not permitted.
  • All damages and cleaning charges associated with the use of resident-owned appliances will be assessed to the resident. A typical example is the flooding that may occur when the drainage system overflows when using a portable dish or clothes washer. Residents are to regularly inspect hoses and hose connections on washers and dishwashers as old or worn hoses tend to burst and result in flooding in the apartment.
Inside Your Apartment
  • Residents are responsible for purchasing and installing appropriate hardware. Housing maintenance personnel are not available to provide assistance in installing or repairing resident-owned appliances.
Cable Television Hookup

Each apartment is equipped with a cable TV hookup providing 65+ basic service channel selections. If you have a cable-ready TV there is no extra charge or equipment necessary for this service. For channel listings and further information, visit http://www.telecom.colostate.edu/campus-tv.aspx. For problems with your service contact Technical Services at (970) 491-1313.

Carpet

Do not place your own carpet on top of University carpet. Stains and dirt go through the temporary carpet and grind into and reduce the life of the apartment’s carpet. Stains that could be cleaned when they occur will not be because of lack of access to the carpet on bottom. The backing of some carpets is extremely coarse and will grind and rub the University carpet. When cleaning carpet, be careful not to spray too much liquid on the carpet and be sure to extract all of the cleaning solution. Water left in the carpet will damage and loosen floor tiles and sub-flooring.

If you live in an apartment without carpet and wish to provide your own carpet or rug, you should be sure that it is not blocking doors. Any substance used to secure a carpet or rug, such as tape, should be completely removed upon vacating your apartment. Do not affix carpet with nails or other sharp items.

Cleaning Responsibilities

The resident is responsible for maintaining the apartment in a clean and sanitary fashion. This responsibility includes the interior of the apartment and the outside area surrounding the apartment. Residents are asked to maintain high standards of housekeeping and cleanliness for the benefit of the community. The apartment and furnishings should be kept in a clean and sanitary condition so as not to cause insect, rodent, or other health concerns.

Decorating Your Apartment

Pictures may be hung on walls by using very small nails. Plant hooks may be installed in ceilings and should not be removed when vacating. Do not paste pictures and posters to walls. Nail holes should not be filled upon vacating. Stenciling on walls is not permitted. Alteration of inside structure is not allowed. Contact or wall paper is not allowed anywhere in the apartment.

Energy Conservation Tips
  • Remember to shut off the bathroom faucet while brushing your teeth or shaving.
  • Take shorter showers – if each resident reduced their shower by one minute, we could save approximately 30,000 gallons of water each day.
  • Buy recycled products – recycling only occurs when you “close the loop” and purchase and use products made of recovered materials. Encourage your family and friends to do the same.
  • Set your computer to sleep mode when not in use to save energy.
  • Do not leave lights on when they are not needed.
Extension Cords and Power Strips

Try to avoid the use of extension cords whenever possible. If multiple outlets are needed, use a power strip with over current protection. All electrical cords should be visible and in the open. Do not place electrical cords under a rug, over a hook, or through door openings.

Fire Extinguishers

Fire extinguishers are provided in each apartment. Please make sure that your extinguisher is easy to access. Do not place items in front of the extinguisher. If you have reason to use the extinguisher, you will need to exchange the used one for a new one. This can be done at no cost at the area office during office hours or with the staff member on duty after hours. All fires must be reported to the area office or on the after hours duty phone.

Fire Safety
  • Never leave burning candles, incense, or oil lamp candles unattended. Always burn candles in a candle holder and keep away from the reach of children.
  • Never leave food cooking on your stove while you are away, even if you are only going to be gone for a minute. CSUPD has responded to several fires where this has been the cause.
  • Halogen lamps are not allowed in University apartments. The bulbs can reach extremely high temperatures and can start a fire if they come in contact with flammable or combustible materials (e.g., curtains, bedding, furniture, carpet).
  • Explosives of any nature, including flammable liquids, fireworks, and ammunition, are not permitted in any of the apartment complexes or on the premises.
  • Kerosene, gasoline, and other flammable liquids should be handled very carefully and kept out of reach of children.
Heat in the Apartment

We hope the following information will be helpful to you in the cold weather months. Please feel free to contact the complex office or after hours staff with any questions or emergencies.

  • If you feel the heat is not working, check the thermostat to make sure the setting is higher than the room temperature. If heat does not come on within 10 minutes, call the complex office during office hours or the staff person on duty after office hours.
  • During extremely cold (subzero) weather, apartments should maintain at least 65 degrees Fahrenheit but may not get much warmer than that regardless of the thermostat setting in your apartment. We are sorry for any discomfort or inconvenience you may experience. When the temperatures are extreme, it is difficult to keep the apartments as warm as usual.
  • Keep curtains/draperies closed on cloudy days to keep the heat in, and open on sunny days to collect warmth. Make sure windows are closed and locked. Keeping bedroom closet doors closed is also advised during cold weather.
  • Keep furniture, carpeting, cushions, etc. away from the heat registers and make sure the dampers are open. Heat must be able to radiate freely from the heat register.
  • Roll a bath towel, blanket, or small carpet into a cylinder shape and place it on the floor against the inside of the front door to prevent cold air from coming in.
  • When leaving your apartment for extended periods of time, set your thermostat at a minimum of 65 degrees Fahrenheit. This prevents the water pipes from freezing and bursting during extremely cold weather.
  • We do not provide space heaters and discourage their use. If you choose to purchase a heater the oil-filled units are safest and deliver the most comfortable heat. Please obey all warnings regarding combustible materials touching heaters, proper power supply, use of extension cords, etc. Radiant element heaters like your stove burners are very dangerous. Do not use these as a heat source.
Internet Access

Facilities are wired for Internet access at all of the apartment communities. Contact your apartment complex office for details.

There is a default connection in each apartment; if you need to change the connection you need to contact the Housing Technology Office at (970) 491-4734. By connecting, you are indicating that you have a computer that you want to connect to the University network. It is the user’s responsibility to keep their operating system and software patches up-to-date and to read and accept the “Use Policy.” All users of the University network are responsible for using it in an efficient, ethical, and legal manner.

It is illegal to share copyrighted music and movie files. Individuals who do so are subject to both lawsuit and University disciplinary action. Colorado State University prohibits the use of its network and system for the purpose of committing violations of the law. If a subpoena is served, CSU may be required by law to identify individuals who have violated copyright laws.

Light Bulbs

Residents are responsible for providing light bulbs in the apartment and are encouraged to use compact fluorescent bulbs. The use of halogen bulbs is prohibited in the apartments because they are a fire hazard. Use light bulbs equal to or less than the wattage stated on the lamps or light fixtures. If no wattage is stated, a 60-watt bulb or less is recommended. Maintenance will change fluorescent bulbs, lights over stairways, porch lights, kitchen spotlights, and the glove style hall light in 1700 University Village and at International House.

Painting of the Apartments

Interiors of vacant apartments are routinely painted every four to five years. If you vacate your apartment and it requires painting prior to the next scheduled paint rotation, charges will be prorated based on the number of years left for normal wear and tear. Residents are not allowed to paint their apartments.

Smoke Detectors

Smoke detectors are installed to aid in the safety and protection of our residents. Do not dismantle or tamper with the smoke detector. Report any malfunction to the complex office immediately. If you hear a smoke detector sounding, do not try to explore the situation; exit the apartment and call 911 immediately.

Apartments will be inspected on an annual basis by employees from HDS Safety who will check smoke/carbon monoxide detectors, fire extinguishers and electrical outlets for hazards or malfunctioning equipment. Residents will be notified in advance of the inspections but need not be present.

Waterbeds and Water Furniture

Water furniture and waterbeds are allowed at Aggie Village, first-floor University Village apartments, and first-floor International House apartments. Water furniture and waterbeds are not allowed in any of the other apartments. Residents will be held liable for water damage in the event of a rupture.

Window Screens

The screens in the apartments are not designed to keep people and children in, but to keep insects out. It is the residents’ responsibility to monitor activity near the windows. Do not place furniture that children can easily climb onto near an open window. If you do not know how to lock your door or windows, please contact the area office or your area CC.

Commitment to Diversity

The residents and staff of the apartments at Colorado State University are a multicultural community. We are of diverse racial, ethnic, and class backgrounds, and national origins. Our views encompass a broad spectrum of religious and political beliefs, and sexual orientations may differ. We are unique in that we strive to work and live together, and in the process, we can learn from one another in an atmosphere of positive contact and mutual respect.

We are committed to behaving and expecting others to behave in ways which demonstrate respectful treatment of each member of our community. We are individually and collectively responsible for our behavior and are fully accountable for our actions. We must take initiative and responsibility for our own learning and awareness of the differences which exist in our community and avoid all actions that diminish others.

Bigotry has no place within our community, nor does the right to denigrate another human being on the basis of age, physical handicap, national origin, sexual orientation, race, gender, or religious affiliation.

We will not tolerate verbal or written abuse, threats, intimidation, violence, or other forms of harassment against any member of our community. Likewise, we will not accept ignorance, anger, alcohol, or substance abuse as an excuse, reason, or rationale for such behavior. All of us who work and live in the Apartment Life community must be committed to these principles which are an integral part of our purpose, values, and daily activities.

Community Development

Apartment Life staff and residents are responsible for the development of a community atmosphere where residents can find a sense of pride and ownership in their living environment. Activities are provided by staff and residents to facilitate this process. Activities include a variety of recreational, cultural, and educational events. You will receive a weekly calendar for the activities and programs in your area. The calendar also contains information about staff on duty and emergency contacts. The duty schedule is displayed in the area office, on the apartment doors of CCs and Managers, and on the main entrances of buildings. We encourage resident involvement within the Apartment Life communities.

Apartment Life publishes a monthly newsletter which highlights activities and provides residents with information and policy decisions. We encourage and welcome resident contributions to the newsletter. Please read the newsletter and retain it as a handy reference.

Community Health & Safety

Alcohol and Drugs

Violations of Colorado State University and Apartment Life alcohol and drug policies will result in sanctions being imposed, which may include mandatory participation in a rehabilitation program, a warning, probation, suspension, expulsion from University housing, or dismissal or expulsion from the University itself.

Alcohol Policy
In all apartment areas the consumption of alcoholic beverages is permitted only in strict accordance with Colorado State law. The State of Colorado’s open container policy states that alcohol is prohibited on University grounds, including the apartment grounds areas. This includes, but is not limited to: hallways, stairwells, elevators, laundry rooms, exercise centers, lobbies, the community centers and kitchens, basketball and volleyball courts, parking lots, walkways, and lawn areas surrounding the apartments and on Colorado State University property.

The consumption of alcoholic beverages is permitted only within the apartment itself. Under no circumstances is the sale of alcoholic beverages permitted in the complex centers. Beverages furnished with the price of admission constitute a sale. Containers of alcohol larger than five gallons are prohibited within all apartment areas. Specifically, quarter and half kegs are prohibited.

Drug Policy
Use, possession, manufacturing, or distribution of illegal drugs including but not limited to marijuana, narcotics, methamphetamines, cocaine, opiates, LSD, mushrooms, heroin, designer drugs such as Ecstasy and GHB, or other controlled substances is prohibited. Use or possession of prescription drugs other than for the person prescribed, or for use other than the prescribed purpose is prohibited. Possession or use of drug paraphernalia including but not limited to equipment, products, and materials used to cultivate, manufacture, distribute, or use illegal drugs is also prohibited.

Medical and Recreational Marijuana

The possession of a medical marijuana permit does not allow for the possession or use of marijuana in the university apartments. Marijuana obtained for medicinal purposes cannot be stored or used in the university apartments.

Recreational marijuana use, possession, and distribution is also a violation of University Housing Policy and the Student Code of Conduct. These activities are illegal for persons under 21; for those 21 and older, these activities cannot occur on any University property.

University Guidelines regarding Amendment 64 and Marijuana Use

Blood Borne Pathogens

Due to the serious nature of blood borne pathogens, residents finding blood, vomit, or other bodily fluids in public areas should report it immediately to area office or on-duty personnel. Staff will block access to the area to prevent others from exposure to the blood or body fluids and arrange for a safe decontamination of the area. If you know the name of the individual who left the blood or body fluids, please get contact information, in case further follow-up is needed with the individual or those who came into contact with the body fluids.

Child Supervision and Child Safety

You are responsible for your children’s safety. Apartment Life has made significant modifications to gates, fences, and driveways to assist parents in the supervision of their children. However, like anywhere, there are places where children can get hurt. Colorado Law states, “A person commits child abuse if he/she . . . permits a child to be unreasonably placed in a situation which poses a threat of injury to the child’s life or health.” In other words, it is not the staff’s responsibility… it is your responsibility to make sure that your children do not get hurt.

The following are guidelines. Consequences of noncompliance may result in legal action or expulsion from Apartment Life housing.

  • Parents should not leave their young children at home or outside without adult supervision. Colorado Social Services suggests that children younger than 12 generally require adult supervision. We want to stress, though, that the parents must assess the maturity of the child. Only older children who can manage crises and emergency situations may be left alone. Remember, if any harm comes to the child or CSU property, then the parents are liable.
  • Do not leave children in cars. Not only is this an unsafe practice, it is also illegal.
  • Apartment Life staff are not responsible for the supervision of children. An adult must be present with their child(ren) in the following places:
    • Grassy areas and playgrounds (no children allowed in playgrounds after hours)
    • Laundry rooms/Village Center lobby
    • Mail areas
    • All Apartment Life programs not specifically designed for youth
    • Parking lots
  • Children younger than 6 years old will be accompanied by an adult at all times.
  • Climbing on or hanging from roofs, trees, brick walls, clotheslines, bike racks, or fences is not allowed. Damage to these areas caused by a child will be charged to the appropriate parent’s account.
  • Children are not permitted to play on other residents’ porches, mail areas, in parking lots, laundry rooms, the lobby, around the garbage dumpsters, or near recycling bins.
  • Knives, matches, and sticks are not toys and are not permitted in play areas.
  • Children are not allowed to play in the basketball court during quiet hours.
  • The gates and window screens are not childproof. Children must be supervised at all times.
  • In consideration of others, we ask parents to discourage swearing, profane language, or threatening actions by their children in the courtyards.

We all have different styles of parenting; however, we hope by standardizing the definition of ‘child supervision’ we can provide the safest community as possible to our young residents. Parents, please help by doing your part.

You should not discipline another person’s child(ren). If you notice misbehavior, please call or contact the parent or your CC and advise them of the problem. You may take actions necessary for the immediate safety of the child(ren).

Child Seat Belt Law

It is required by law in the state of Colorado that all children under the age of 16 be properly restrained while riding in a motor vehicle, restraints to include:

  • A rear-facing infant car seat for a child less than one year or less than 20 pounds.
  • A forward-facing car seat for a child one year or older but less than four years or who is more than 20 pounds but less than 40 pounds.
  • A child booster seat for a child less than 8 years but at least four years, or who weighs at least 40 pounds, but is less than 56 inches tall.
  • A safety belt for a child who is 8 years of age or older but less than 16 years and is 56 inches tall or more.
  • Every child under 12 years of age must ride in the back seat.
Domestic Violence

If the police are told someone in your apartment may have been struck or is hurt, they have a legal responsibility to observe that person and conduct a wellness check. Domestic violence in this country is a very sensitive issue. Police officers are required by state law to make an arrest in a situation where one person hits the other person, regardless of the motivating factor.

Gates

Apartment Life is safety-oriented especially when it comes to our children. For this reason we ask that you do not prop any gates open while in the process of moving into your apartment or any other time. Please be sure to CLOSE THE GATE behind you every time you enter and exit.

Harassment and Hate Incidents

Colorado State University reaffirms its intention to create and maintain a work and study environment for faculty, staff, and students that is fair, humane, and responsible, an environment that supports, nurtures, and rewards people on the basis of such relevant conditions as ability, performance, dedication, and diligence.

The Student Code of Conduct prohibits the harassment of any member of the University community, meaning verbal or physical harassment, on the basis of gender, race, sexual orientation, age, religion, or physical disability. The Code also prohibits abusive conduct, including physical abuse, verbal abuse, threats, intimidation, stalking, coercion, and/or other conduct which threatens or endangers the physical or psychological health, safety, or welfare of one’s self, another individual, or a group of individuals. Students should refer to the General Catalog and/ or the webpage of the CSU Office of Equal Opportunity (OEO) for more information about the University’s Sexual Harassment Policy and other harassment policies, and the procedures for bringing a complaint. The University encourages anyone who may experience harassment to report such incidents to the OEO or other University administrators.

Liability/Renter’s Insurance

The University does not cover personal possessions that are lost, damaged, and/or destroyed by accident, theft, or other means while residing in or making use of University premises.

Residents are strongly encouraged to purchase renter’s insurance.  A renter’s insurance policy covers your personal possessions such as your computer & other electronics, clothing, and school supplies from loss as well as other charges caused by negligence (for example, if you cause damage to the facility that also damages your neighbor’s belongings).  Where applicable, a resident’s family’s homeowner policy may provide full or partial coverage.  Contact your family insurance company for additional information.

Portable Swimming Pools for Children

Children’s wading/swimming pools are only allowed when supervised by an adult. Unattended pools are a safety hazard and are not permitted.

Privacy

No one should enter another person’s apartment without that person’s permission. Each apartment and patio is considered a private area of the resident and neither adults nor children may enter the apartment or interfere with privacy of possessions in the patio without permission of the resident. Maintenance personnel, firefighters, police, and paramedics may enter your apartment without permission if there is a fire, someone is hurt, or they believe that an emergency is in progress inside your apartment. Also refer to your lease agreement for additional details.

Resources
  • Fire Safety Information
  • RamRide: safe-ride program provided by ASCSU that offers free, safe, nonjudgmental rides to CSU students to improve safety in the community
  • Women and Gender Advocacy Center: tips on how to be safe on/off campus and how to feel safe in different situations
  • CSU Police Department: information about bicycle safety, domestic violence, alcohol and drug issues, crime prevention and reporting
  • City of Fort Collins: safety and security issues, police services, and programs in the Fort Collins community
Safety

CSU is committed to creating a community free from violence. This includes, but is not limited to physical assault, sexual assault or harassment, dating violence, domestic violence, stalking, threats, reckless endangerment to others, intimidation, and indecent exposure, whether against family members, visitors, or other residents, and whether conducted in person, via telephone, facsimile, or computer transmissions. Any acts of violence will be considered a violation of our policies and could result in eviction.

Residents’ safety is very important to us and we have worked hard to ensure that all residents feel safe in their homes.

  • Areas surrounding the apartments are well lit
  • Staff are on duty 24 hours a day
  • Community Service Officers patrol the apartment complexes on a regular basis
  • The Safe Walk program through the CSU Police Department is available for all residents
SafeWalk

SafeWalk is a service provided by the CSU Police Department. A Community Service Officer (CSO) will walk you to or from any location on campus or the surrounding area from dusk until 1:00 a.m. during the fall and spring semesters when you call (970) 491-1155.

Sexual Assault

Incidents of sexual assault, and all forms of abuse, should promptly be brought to the attention of the CSU Police or Housing & Dining Services or Apartment Life staff in a position of responsibility if the incident occurred during a CSU function. Such individuals may include area managers, professors, department heads, deans, or other administrators. Those who, for personal reasons, choose not to report the incident to the persons having such responsibility are urged to contact the CSU Health Network, the Women and Gender Advocacy Center, the Office of Equal Opportunity staff, the Director of Personnel, or the Vice President for Student Affairs. Such reports will be handled in as confidential and responsible a manner as possible. Appropriate action will be taken. Residents are encouraged to take precautions toward personal safety at all times.

  • Lock your door at ALL times and lock your windows during night. If you do not know how to lock your door or windows, please contact your area CC.
  • Be aware of alcohol and drugs; they make it more difficult to control a situation that may occur.
  • Do not use your apartment for meeting new people. Meet in public places until you get to know someone.
  • Be aware of people around you. Call 911 if you see any suspicious behavior around you.
  • Report any dark area or burned out lights to the area office.
Stalking

Stalking is a crime in the state of Colorado and is generally defined as willful and repeated following and harassment combined with a credible threat intended to cause the victim to be in fear for their safety. Stalking behaviors can affect the mental and physical health of the victim. Incidents of this kind should be reported immediately to the police. Don’t hesitate to ask for help.

Smoking

ALL CSU apartments are smoke-free. The use of cigars, cigarettes, hookahs, and any other products or instruments designed for personal consumption is prohibited. Balconies and patios of apartments are considered a part of the living unit and are smoke-free as well. CSU also prohibits smoking in all public buildings and within 25 feet of doorways or intake systems. The extended smoking policy now identifies and adds the following no smoking areas:

  • The interiors of all university buildings and all university owned or leased vehicles.
  • Outdoor areas within twenty-five (25) feet of any entrance, passageway, operable window, or ventilation system of any university building.
  • Outdoor courtyards and common areas adjacent to or contained within the perimeter of any university residence hall or apartment.
  • The outdoor corridor commonly referred to as the Centre Avenue Mall or academic spine of the main campus, running North to South from the Engineering Building to the Lake Street Parking Garage.
  • Appling this policy on Apartment Life, all grass area, main fields, play grounds, sidewalk and all backyards will be designated as smoking free area. Smokers can only smoke at parking lots 25 feet away from the sidewalk.

Residents will be responsible for disposing of cigarette butts and any smoking-related items properly. Violators will be assessed a $50 fine per incident, plus the costs of cleaning, repairing, or replacing any affected materials, including but not limited to paint, carpet, and linoleum. Multiple or severe infraction(s) can result in lease termination.

Weapons

Residents and guests are not allowed to use or store firearms, ammunition or any other weapon anywhere within Apartment Life communities. Residents cannot store air soft (paint ball, etc.) weapons or decorative swords in their apartments. The must store them at the CSU Police Department. Please contact CSU Police for further information at (970) 491-6425.

Eligibility

University apartments are available for students, staff, and faculty who are affiliated with CSU. Apartment Life provides housing for committed couples, couples with children, single parents, and single graduate or undergraduate students 23 or older. Undergraduate students who are under the age of 23 who are interested in an intercultural experience and a family-friendly community are eligible for the Intercultural Connections Community.

To qualify as an undergraduate student you must carry a minimum of 6 credit hours during the fall and spring semesters. As a graduate student, you must be registered for a minimum of one credit hour or for continuous registration if you are working on research, a thesis, or dissertation. A letter from your advisor may be required for verification. You do not have to be registered for summer classes, but must register for the following fall semester in order to maintain your apartment status over the summer months.

Faculty and staff residents must be full-time employees, post-doctoral fellows, or visiting faculty. Faculty and staff are assigned to apartments after all students have been placed.

Maintenance

Use the online work order request form, or contact apartment staff during regular business hours. Each office also has pictorial representations of many common requests for those residents whose predominant language is not English.

After hours, contact the on-duty Apartment Life staff member.

You do not need to be present when maintenance is performed. By submitting a work order request, you are agreeing to have the service performed in your unit during normal business hours. Housing operations will leave a hangtag on your door acknowledging that they have been there. Housing Operations staff wear a University photo ID in addition to the familiar white or green shirts with our custom logo. All staff undergo background checks.

Neighbor Concerns

Residents are encouraged to contact one another first with noise or privacy concerns. If the situation is not resolved, any resident may submit an incident report to the complex office for the appropriate follow-up or contact their Community Coordinator to assist in resolving the issue. If concerns are not resolved, residents may be referred to Conflict Resolution and Student Conduct Services. Disciplinary action may be a result of these problems. Disciplinary responses range from dismissing the concern as unfounded to eviction and/or dismissal from the University.

Noise

All residents have the right of quiet enjoyment of our community. To help us achieve this goal, residents must observe the following rules:

  • Residents shall not make or permit any disturbing noises, including screaming or loud arguing, which, in the sole discretion of management, unreasonably interferes with the rights, comforts, or convenience of other residents.
  • Residents shall keep the volume of any radio, television, stereo, or musical instrument in their apartments sufficiently low at all times so as not to disturb other residents in the building. Loud bass volume and vibration is strictly prohibited. The volume of noise that constitutes a violation of this rule shall be left to the sole discretion of management.
  • Residents may not conduct any vocal or instrumental instruction in their apartments.
  • Any violation of these noise rules and other residents’ right of quiet enjoyment, including repeated minor violations of these rules is a direct violation of the lease and can result in eviction.

Pest Control

The apartments are treated for pest control before new residents move in. Treatment will be done in occupied apartments on an as needed basis. If insects are seen, bring a sample to the area office. The pest control company will be contacted to treat the apartment.

Pets

No pets are allowed in apartments or on the premises, small harmless aquatic life excepted. Residents are permitted to have aquariums providing the aquarium is stocked with fish only. Aquariums must be no larger than 25 gallons. No visitor’s pets are allowed. Violation of the pet policy will result in a $50 assessment for each violation and/or eviction. This includes research animals, birds, spiders, insects, or reptiles. Feeding of wild animals and birds is not permitted.

Quiet Hours

Quiet hours vary for each apartment community. They are announced regularly in the area calendars and are available in the area office. Quiet hours are strictly enforced in all areas. Residents are asked to observe the academic nature and close quarters of the community and should not make or permit noise that is objectionable to other residents to emanate from the premises during quiet hours. Residents are asked to be considerate of noise levels at all other times and especially when requested by neighbors.

Reporting Hazards

In emergency situations, dial 911. Always remain on the line until the emergency dispatcher has adequate information and tells you that it is okay to hang up the telephone. Please report non-emergency hazards to the area office. The information will be forwarded to the appropriate department for correction.

Roommate Responsibilities

If you are sharing your apartment with a roommate, you can experience cultural and religious differences. The Department of Housing & Dining Services requires all roommates to respect the rights of one another to practice their own beliefs. Food, drink, and social practices may not be dictated by roommates. To maintain compatibility and respect for one another, communication, consideration, and sharing responsibilities are required.

Roommates should share equally in maintaining the apartment. Roommates must share in preparation of the apartment when one or both plan to vacate. To exchange bedrooms after a roommate vacates, follow the procedures outlined in the Apartment Life Vacating & Cleaning Procedures online.

In shared apartments when one roommate has given notice to vacate, the remaining roommate will be notified of managers, environmental services, and maintenance entering the apartment at various times (i.e. the apartment inspection done the day of vacate by the maintenance and cleaning staff performed after the day of vacate.)

Solicitation

Door-to-door solicitation, distributing, and advertising is prohibited. Vendors will be asked to leave the area. Staff or Colorado State University Police Department should be contacted if a vendor refuses to leave.

Trash and Recycling Containers

Large commercial dumpsters are provided in parking lots for disposal of all trash. All trash must be placed inside the dumpsters. Non-soluble materials such as disposable diapers, sanitary napkins, etc. should be placed in the dumpsters, not disposed of through the toilet. Trash, trash containers, and recyclables must be kept inside the apartment and emptied regularly. Trash left outside is a health hazard and attracts insects and rodents.

A blue recycling bin has been placed in each apartment. Use the bin to collect recyclable items and to transport and sort them to large recycling bins located by the dumpster. Recycling is encouraged in the apartment communities. Please do not store the recycling bin outside the apartment and do not use it as a trash can. If you have any concerns or questions about recycling, please contact your Community Coordinator.

Office Procedures & Contractual Policies

As an academic community, Colorado State University Apartment Life is committed to providing an environment in which learning and scholarship can flourish. The members of our community have come together in voluntary association not just to fulfill individual expectations, but also to contribute to the realization of the University’s objectives. To function effectively and provide a climate where members can achieve satisfaction in fulfilling these special goals, regulations defining community and resident responsibilities must be articulated. The following procedures and policies are provided in support of Apartment Life goals. Please refer to your lease agreement for additional policies and regulations.

Abandonment of Personal Property

If a resident leaves any personal property in the apartment following a vacate and check-out by the resident, such property shall be deemed to have been abandoned in favor of the University. If the resident has not completely vacated the apartment by the date designated on the “Intent to Vacate Notice,” and has not extended the vacate date, the personal property remaining will be deemed as abandoned in favor of the University. In either case, the resident shall be charged a minimum of $25 and the current hourly rate for removal of such property. Abandoned materials will be subject to existing CSU disposal procedures. Materials of a personal, biological, or environmental hazardous nature will be disposed of immediately. Unlicensed or inoperable automobiles left in the parking lots, at any time, will be towed away at the owner’s expense. All bikes or bike parts left unattended, unlocked, or non-operational in public areas or public racks may be considered abandoned.

Advertising

Advertising authorization must be obtained and approved by the Apartment Life area office. No advertising can be posted in any community without approval by the area office. Residents, student organizations, and businesses may advertise events and/or activities on designated bulletin boards or locations. Advertising must adhere to the following guidelines:

  • Advertisements must avoid use of obscene language.
  • Advertisements must be sensitive to social concerns such as sexism, racism, homophobia, and must not contain offensive language or illustrations.
  • Advertisements posted may not include promotion of alcoholic beverages.
  • Corporate sponsorship and/or logos are permitted on posters ONLY when clearly designated as financial sponsor.

Advertisements that do not follow the above guidelines or are posted in non-designated areas will be taken down and discarded.

“Apartment Life” Name Usage

The use of the Apartment Life name or CSU/Housing & Dining Services logo on T-shirts, hats, advertisements, fliers, posters, etc., must be in compliance with the values and standards of the Office of Apartment Life. The Director of Apartment Life must approve any written use of the Apartment Life name or the CSU/Housing & Dining Services logo.

Apartment Taken “As Is”

We discourage taking an apartment “As Is.” It is our preference that the apartment be cleaned and repaired before check in. If you take an apartment “As Is,” you are required to sign a document accepting the apartment without any cleaning or maintenance work being completed. If the apartment requires maintenance repairs, they will be completed at the discretion of the maintenance staff in the complex. Some repairs cannot be completed while the apartment is occupied. You will be required to bring the apartment to University standards when vacating.

Change of the Principal Resident

To maintain eligibility to live in University apartments the principal resident can be changed between spouses or partners. The principal resident change form is available in the main office in the Palmer Center.

Check-In

The check-in process is completed at the apartment area office. An apartment may be accepted before the assignment date only if cleaning and maintenance work is complete. Rent begins on the assignment date or on the date of check-in, if earlier than the assignment date.

Equipment Check-out

Vacuum cleaners and other equipment are available for check-out from the complex office. A photo identification card must be left at the office during the check-out period. Time limits for check-out are strictly enforced. Lory residents may use vacuums that are kept in the laundry rooms in the basement of their building.

Gambling

State law and University policy prohibit gambling in University housing.

Guests

All guests must be registered at the area office. Guests are permitted in all apartments that are not shared for a two-week period. Visits longer than two weeks must be approved by the Apartment Life Manager. Visitor/Partner Registration Request forms may be obtained in the area office or the main office in the Palmer Center. The approved Visitor/Partner Registration Request form is valid up to the expiration date. The visitor(s) need to leave by the pre-approved date. If the visitor(s) require longer stay, a new form must be submitted and approved for the new extended period. Guests in shared apartments are subject to prior roommate approval and are strictly limited to two weeks. Roommate approval must be confirmed by completing a Visitor/Partner Registration Request form that can be obtained in the complex office. If you wish to give your guest access to your apartment in the case of a lockout, you must notify the complex in writing at the beginning of the guest’s stay.

Guests must comply with University guidelines and Apartment Life housing policies. Failure to comply with all of the above may result in immediate termination of the request for the Visitor/ Partner Registration form. Residents are fully responsible for their guests and their behavior.

Keys/Lockouts

Residents are responsible for the keys or keyless entry devices called a prox key issued to them by the University. Students are not permitted to give their keys to any individual except for a University representative acting in the scope of their responsibility.

Spare keys for lockouts are available from area offices. The spare key must be returned to the office or staff member immediately after obtaining entry to your apartment. In the event of a lockout, when the complex office is closed, staff on duty will unlock the apartment. Check the duty calendar in the complex office window. Between 10:00 p.m. and 7:30 a.m., Colorado State University Police Department will respond to all lockout problems. Please be advised that the CSUPD response time to lockout requests varies depending on the current case load of the officers. Be prepared to produce proper identification to the officer or staff member. University keys may not be duplicated by the resident.

If laundry, mail, or apartment keys are lost, you will be charged the current rates for replacement.

Lock changes will be made when front door, bedroom, or mailbox keys are lost and the current replacement rate will be charged. Lock changes are made regardless of where the keys are lost.

Policy regarding returning of keys upon vacating the apartment is provided in the vacating procedure brochure.

Maintenance/Repairs

Any damages and necessary repairs must be reported to the area office. A work order will be placed requesting a maintenance person to enter your apartment to make the repair. The University will make all such repairs it deems necessary. Residents will be charged for all damages in excess of normal wear and tear. It is important to report damages as soon as they occur. Delay in reporting could cause the damage to be more extensive.

The maintenance staff, on occasion, will need to enter an apartment in order to maintain an efficient response to a work order. It is NOT necessary for you to be present. Please tell your spouse or roommate when you have requested maintenance to be done in your apartment. Also, in case of emergency, maintenance may deem it necessary to enter your apartment. Priorities for repairs are determined by the maintenance staff. Emergency repairs which would cause safety concerns for the residents or severe damage to the apartments will be given priority over other repairs. Maintenance personnel are unable to schedule repair appointments.

Rent Payment

Rental payments are due in advance. Monthly rental payments are due on the first of each month. Payments received after the 10th day of the month are considered late and late fee assessments will be made by the Office of Accounts Receivable.

Statements are mailed from the Office of Accounts Receivable. Detach the lower portion of the statement and include it with your payment. Payments may be made in person at the Cashier’s Office located in the Lory Student Center on the first floor or placed in the campus mail slot provided in your area office.

If your payment is placed in the apartment area mail slot, allow a minimum of three days for your payment to reach the Cashier’s Office. To ensure timely delivery, the mail slots in the offices are closed on the afternoon of the eighth of each month. If the eighth of the month falls on a weekend, the slot will be closed after the mail is picked up on Friday. Special closures because of holidays will be announced.

Any questions regarding late payments should be addressed at the Accounts Receivable Office, 6015 Campus Delivery, 555 S. Howes St., 1st floor. Questions regarding your rent charges may be directed to the Assignments & Billing Coordinator of Apartment Life, 208 Palmer Center, (970) 491-4743.

Special Needs

Special housing accommodations are available for students with disabilities. The Resources for Disabled Students Office should be contacted at (970) 491-6385 to determine need and availability of resources.

Staff on Duty

Each evening and on weekends, a staff member will be on duty to assist you in emergencies, lockouts, etc. The name of the person on duty, their apartment number, and cell phone number are posted on the weekly calendar, in the window of the complex office, or on staff members’ doors.

Transfers

Transfers to another apartment will be considered only after all new applicants have been placed. Priority will be given for the following reasons: health concerns, roommate conflicts, people with children living in upper level apartments who wish to move to a ground floor apartment, and people who have three or more children wishing to move to a three-bedroom apartment. An application for transfer may be completed at apartment complex offices or Palmer Center, Room 208.

Vacate Procedure

All residents are required to complete an “Intent to Vacate” form online at http://myhousing.colostate.edu/. You are responsible for 60 days rent beginning the day you complete the “Intent to Vacate” form.

Once a vacate date is given, you may not change the date to an earlier date. Extensions for vacates may not always be possible, so it is important that you know the exact date you plan to leave before giving your notice. If you do need to extend, you should contact the Assignment Coordinator of Apartment Life at Palmer Center before your vacate date. If you remain in your apartment past your vacate date without an approved extension by the Assignment Coordinator, you will be charged $20 per day plus your daily rent until you vacate. You may also be held liable for any charges or costs incurred by the incoming resident.

At the close of each semester, graduating residents and those residents not continuing at the University must vacate on or before the dates announced by Housing & Dining Services. Watch your newsletter for these dates. You are always responsible for a 30-day notice. Details regarding cleaning and other vacate procedures can be found on our website at http://www.housing.colostate.edu/application-assignments.

Pet Policy

No pets are allowed in the apartments or adjacent grounds. One exception is that residents are permitted to have aquariums that are no larger than 25 gallons and are stocked with (non-dangerous) fish only. Snakes, turtles, salamanders, newts, frogs, and rodents are specifically prohibited. The definition of aquarium is based upon the contents, not the name of the container. Residents having pets other than fish in their apartments may face disciplinary action and be charged for damages and/or cleaning.

Public Areas & Facilities

Grounds

Apartment community grounds are maintained by the Facilities Services Department. A Community Pride program is available for those interested in planting and caring for areas located directly in front of their apartments where University landscaping does not completely cover the area. No planting is allowed outside of this area.

Only flowers and appropriate landscaping plants are allowed. Each complex has different policies regarding planting near your apartment and you may contact the complex office for further information.

Preventative maintenance treatment is used on lawns, trees, and bushes. Residents will be notified of any chemical treatment applied to grounds. Information regarding the type of chemical used is available in apartment complex offices.

Motorized vehicles are not allowed on the grass or sidewalk areas of any of the complexes.

Feeding wild animals and fowl is prohibited. Please do not let your children chase or feed the geese.

In order to maintain pleasant surroundings in the apartment areas, appreciation for the trees, lawns, and shrubbery is important. Please ask your children not to climb the trees or play in planted areas. Charges will be assessed to residents who damage or destroy shrubbery, trees, grass, etc.

Laundry Facilities and Giveaway Tables

Community laundry facilities are for the exclusive use of apartment residents. Instructions regarding use of machines, repairs, and refunds are posted in every laundry room. Children under the age of 16 must be accompanied by adults in laundry rooms.

A giveaway table is provided in each laundry area on which items may be placed for others to take. Please be considerate and leave only items which are clean and usable. No drugs, knives, paint, food, chemicals, or other harmful items may be placed on the table.

Parking

Parking permits may be obtained from the Parking office, online at www.pts.colostate.edu. Parking is on a first-come, first-served basis. For more permit information, see http://pts.colostate.edu/parking/purchase-a-permit/apt-parkingpermits/.

Parking permits allow you to park in the designated parking lot only. Under no circumstances may a motorcycle be parked inside an apartment, on porch areas, or on sidewalks. Motorcycles must be parked in designated parking areas only.

Vehicles may not be driven on sidewalks or grass areas under any circumstances. Any damage to sprinklers or turf will be charged to the resident.

All vehicles parked in apartment complex lots must be operable and display a current license plate. All others will be towed at the owner’s expense.

Limited or emergency vehicle maintenance only is permitted in all apartment complex parking lots. Oil and grease are not permitted on the street, parking areas, or overflow parking lots. Abuse of the car maintenance policy will result in a $25 charge in addition to hourly charges for cleaning or removal of the oil and grease, and/or removal of the automobile.

The following guidelines must be observed:

  • Vehicles are not to be left unattended on jacks or with hoods up
  • Ramps are not permissible at any time
  • Changing oil is not permitted in parking areas
  • Greasing vehicles is not permitted in parking areas
  • No major repair of any kind is permitted
  • When changing tires, resident must remain with the vehicle at all times
  • Do not back into parking stalls
  • Painting of vehicles is not allowed

GUEST PERMITS may be requested by residents online at www.pts.colostate.edu. Documentation about the car is required for these permits.

Drive Less

Ride the bus, bike, walk, or roller blade whenever possible. On a busy campus where parking is a premium, these are the fastest and easiest ways to get around. The Transfort bus system, which has stops all around Fort Collins, is free for students! If you need to drive, carpool with friends when you can.

Community Center

Each apartment community has a center that is equipped with audio/visual equipment and a kitchen. Centers are used for centralized programs, resident activities, and private parties. To reserve the center for a private party a Community Center Contract must be completed at the area office. All events must comply with all University policies. The resident is responsible for the behavior of the participating guests and for the facilities used. Any cleaning, repair, or replacement costs incurred as a result of the event will be charged to the resident.

Garden Plots

Inquire at your area office for information regarding the availability of garden plots.

Mail Areas

Mail for each apartment is delivered to a central mail area by the U.S. Postal Service. Keys to open your mailbox are issued at check-in. Apartment Life staff cannot access mail rooms. If you have changed your address, it is in your best interest and your responsibility to notify your debtors, banks, credit card issuers, family, and friends of your change of address. If you complete a forwarding address form at the U.S. Post Office, it will be sent to the area. Do not address any personal mail to the area office. The offices cannot receive or hold parcels for residents.

Playgrounds

Playgrounds are located in the family apartment communities for the use of resident families and their guests. Adults are responsible, at all times, for the behavior and supervision of their children.

Sauna/Exercise Room

Regulations for using the sauna/exercise facilities may be obtained from the apartment complex offices. Signed waiver forms are required for use of equipment and facilities. Children under the age of 16 are not permitted in the sauna/exercise area without parental supervision.

Study Rooms/Computer Rooms

Study rooms/computer rooms may be available in your apartment complex. Check with the complex office or staff members for more information.

Service & Emotional Support Animals

Colorado State University recognizes that some types of disabilities may require animal assistance as an accommodation. There are two categories of animals that may be allowed on campus to provide assistant to students with disabilities – service animals and emotional support animals. Students with a disability that necessitates the assistance of an animal may work with the Office of Resources for Disable Students for management of the accommodation. Residents are responsible for behavior of the animals in regard to other standard policies of the university apartments and city codes. This includes but is not limited to maintaining proper control of the animal, clean-up of University grounds, and liability for any damages caused by the animal. Residents may be required to complete a supplemental agreement with the Resident Manager and in consultation with the Assistant Director for Administration and the Resources for Disabled Students (RDS) office. For the full guidelines on service and emotional support animals, please see the RDS website

Animals in training must be with their trainer at all times and are not allowed to reside in the facilities. The training of service animals is limited to public areas in the apartments.