HDS Technology FAQ

  • How do I contact the Technology Services helpdesk?

    • Our help desk is open Monday – Friday 8am-5pm and may be contacted by phone at 970-491-4734 or by submitting a service request through this form

  • I am getting a strict NAT type, can HDS tech services open ports for me?

    • We can help if your device is getting a strict NAT type. If you are using the wired ethernet network, please call our help-desk at (970-491-4734) with your CSU id number, the MAC address of your gaming device, and the number of the ethernet port you are plugging into (it should be labeled above the port).
    • If you are using the wireless network, make sure you are connected to CSU-Guest. If you are still getting a strict NAT type in the CSU-guest WiFi please call our help desk and a technician will troubleshoot your issue.

  • Are wireless printers allowed in the residence halls?

    • Unfortunately, no. Wireless printers are unable to use enterprise level security and take up a significant amount of network bandwidth which would significantly degrade the quality of the university wireless networks.
    • We recommend using a USB cable to connect your computer to your printer.

  • My cable TV is not working, can technology services help me with that?

    • Cable TV is provided by the Telecommunications department at CSU. They can be contacted at 970-491-1313

  • I’m having trouble with my eID, who can I contact about that?

    • The helpdesk in the Morgan Library can help you with your eID. You may also call them at 970-491-7276 and select option 3 from the menu or by email at help@colostate.edu

  • I’m having trouble connecting to a university wireless network

    • Try turning your device off then back on again.
    • You can also try turning the WiFi off on your device then turn it back on again
    • Lastly, try “forgetting” the wireless network on your device. Once it has been removed from your device, try connecting to it again.
    • If you are still having issues, please contact our help desk at 970-491-4734