Housing & Dining Services
Ram Orientation Resident Assistant-Special Projects (RA-SP)
The Resident Assistant-Special Projects (RA-SP) is a live-in student staff member in University Housing, Housing & Dining Services. The RA-SPs assists in supporting the University Housing mission: “We strive to create vibrant and inclusive communities throughout students’ on campus housing experience which enhance learning, personal and social growth, and global engagement”. RAs also support Colorado State University’s Principles of Community: Inclusion, Integrity, Respect, Service, and Social Justice. RA-SPs are expected to present information to incoming students, help process summer mail, provide excellent customer service and assist residents with: transition, multicultural competence, learning, and ethical decision making.
Under the general supervision of the Ram Orientation Assistant Residence Director (ARD), Community Desk Manager, and Summer Housing and Special Events Coordinator, the RA-SP will have responsibility in daily HDS presentations, community development, safety & security within the residence hall, and serving as a resource to the residents. This position is designed to enrich and support Colorado State University through various activities relating to our Ram Orientation Housing program. RA-SPs will provide information and programs, be a resource for students and guests, ensure building safety, and present the positive spirit of Colorado State University.
- Establish and maintain an environment that is supportive of successful academic achievement.
- Help students learn about/know about academic and career resources on campus.
- Assist students in connecting with other students around academic/career interests.
Diversity and Inclusion
- Create a respectful community in which students’ stories are honored and all identities are welcome.
- Utilize and promote activities and strategies that contribute to increasing students’ multicultural competence.
- Help students utilize diversity resources on campus.
- Respond to student behavior which involves incidents of bias based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy, in accordance with CSU’s Non-Discrimination Policy: http://oeo.colostate.edu/non-discrimination-statement
- Demonstrate personal growth and self-awareness of own and others’ personal identities.
- Initiate interactions and conversations with residents individually.
- Maintain a high profile in the hall; be approachable and receptive.
- Encourage interaction among students and acknowledge the diversity within the community.
- Encourage students to utilize campus resources and work in partnership with other departments on campus.
- Provide information to individuals and groups, including during Housing and Dining student presentations.
- Encourage the development of an environment that is inclusive of the diverse backgrounds of residents.
- Mediate conflicts between residents.
- Work consistently to create a civil and respectful atmosphere in the building.
- Facilitate late night programming that connect students with each other to support the Ram Orientation experience.
- Provide information to students and guests through bulletin boards, postings, and informal contact.
- Provide information about and encourage students to utilize campus resources.
- Maintain a high profile in the hall and on the floor; be approachable and receptive.
- Encourage interaction among diverse students on the floor and in the hall.
- Work cooperatively with students to understand Housing & Dining Services’ commitment to diversity, and CSUs Principles of Community both by respecting the rights and privacy of others and being supportive of individual differences.
Community Desk and Customer Service Operations
- Serve as a Housing and Dining Services student representative during the daily student presentation.
- Serve as a resource of information for students, guests, staff or others via phone & one-on-one interaction and while working the front desk, check-in, check-out, and luggage check.
- Strong customer service skills are a necessity due to the amount of interaction with students and guests.
- Maintain informational boards and posting information.
- Handle certain aspects of residence hall keys including completing key inventories, checking out of temporary keys or other keys to specific rooms in the building.
- In conjunction with the Community Desk Manager, log and process all Lost and Found items in a timely manner and attempt to contact the owner if one has been identified.
- Answer phone calls, take messages and transfer calls as needed.
- Work various shifts so the Front Desk can remain open 24 hours/day while Ram Orientation is in session.
Safety and Security
- During emergencies, record and relay information to the appropriate staff members and agencies. This includes, but is not limited to, fire alarms, rescue calls, severe weather notices, and police calls.
- Carry a departmental cell phone and share in the responsibility for safety and security of residents through building safety walks while on call (approximately 2-3 times per week). On-call hours are typically between 5:00 p.m. and 7:00 a.m. or when the front desk is closed.
- Serve as a resource of information for students, guests, staff or others via phone, one-on-one interaction, and during security walks.
- Assume responsibility for informing and educating students about their rights and responsibilities as students and hall residents. Communicate residence hall policies and procedures, expectations concerning standards of student conduct at Colorado State University, as well as the possible consequences resulting from a violation of stated policies and procedures.
- Attend the Ram Orientation Staff Meet and Greet April 24th, 2019.
- Must attend all required weekly staff meetings.
- Must work mandatory workdays.
- Assist with hall and administrative duties.
- Know, respond to, and follow up on floor/hall emergencies/procedures, serving as a front line responder as a part of the duty system, including weeknight, weekend, and university holidays.
- Actively support other members of the residence hall staff; work collaboratively as a team.
- Support and adhere to University and Housing & Dining Services policies, regulations, and procedures.
- Assist in the selection and training of new staff.
- Complete paperwork in a thorough and timely manner.
- Keep supervisor informed of floor, resident, and facility issues, and assist in resolution as needed.
Conditions of Employment
- Must be available and willing to work from May 28, 2019 to July 27, 2019.
- RA-SPs must be enrolled for the Fall 2019 semester at CSU during their period of employment.
- RA-SPs must live on-campus during their period of employment in the room provided.
- RA-SPs must be in good academic standing with the University; a GPA of 2.5 is preferred.
- During period of employment, RA-SPs may be enrolled in online summer classes after consultation with the Ram Orientation ARD.
- RA-SPs must have completed at least 15 credit hours and have lived in a residence hall for one semester at the time of hire.
- Remuneration is a single room with board, including 21 meals/week, during the employment period. Earn $11.10 per hour while giving presentations, working the desk, completing check-in and check-out duties, and late night programming.
CSU is an EO/EA/AA employer.
Colorado State University conducts background checks on all final candidates, and all applicants must be 18 or older at time of background check to be considered for a position.