Housing & Dining Services
University Housing

Family Programs Coordinator

The Family Programs Coordinator (FPC) is a live-in, paraprofessional staff member in University Housing – Apartments, Housing & Dining Services, which supports CSU’s Principles of Community: Inclusion, Integrity, Respect, Service, and Social Justice. The FPC assists in supporting the University Housing Mission: “We strive to create vibrant and inclusive communities throughout students’ on campus housing experience which enhance learning, personal and social growth, and global engagement.” FPCs do this by building a community in their assigned area, with a special focus on partners/spouses, children, and other live-in residents who are not the primary resident of an apartment unit. FPCs will provide intentional programming throughout the year to support spouses, partners, and children, and help residents build connections with their neighbors and the broader CSU and Fort Collins communities. The FPC position is a 15 hour per week position. FPCs may fulfill additional hours during training periods and depending on the time of the year. FPCs serve in an on-call duty rotation.

Position Responsibilities

Community Building and Resident Support

• Initiate, develop, and maintain positive and supportive relationships with all area residents and staff members; develop rapport with spouses, partners, and children of the assigned community on a first-name basis
• Create and manage the development of a semester program plan for apartment area youth, spouses, and partners
• Greet each new spouse, partner, and child in the assigned apartment area
• Support spouses, partners, and children as they transition out of the apartment community
• Be present in the community during various times throughout the week and weekend; visit with area residents and engage as an active community member on a consistent and intentional basis
• Utilize robust knowledge of spouse, partner, and children needs and interests to develop community-wide programs as directed by supervisor
• Meet regularly and consistently with spouses, partners, and children per area/department/supervisor/individual needs and expectations
• Initiate intentional and thoughtful interactions with residents to build one-on-one relationships within the community
• Address conflicts related to spouses, partners, and children, and refer to supervisor and/or campus/community resources as required by the resident and situational needs
• Support a sense of pride in the community by enforcing apartment policies
• Bring spouse, partner, and children’s issues to supervisor in a timely manner, and follow up per supervisor expectations
• Apply CSU Principles of Community to programs and resident interactions
• Support maintenance of a clean and welcoming community by submitting timely work orders for area concerns, following up with residents who violate apartment policies, and collaborating with colleagues, supervisors, and maintenance staff to upkeep communal areas
• Complete and submit to supervisors an electronic bi-weekly report regarding resident issues, concerns, and updates; area maintenance needs; staff issues and updates; program successes and updates; and miscellaneous work-related updates

Training and Staffing

• Assist with staff selection, staff training, and staff development activities to support the hiring and development of successful candidates
• Participate in all staff training sessions, retreats, and workshops during the summer, winter, and throughout the year

Policy and Procedure Enforcement

• Complete incident reports for all spouses, partners, and children who violate University Housing, CSU, state, and local policies and procedures
• Enforce University and departmental policies and procedures with spouses, partners, and children to ensure health and safety of all residents and the apartment community
• Serve on-call and on-duty to address community concerns, following all policies related to assisting residents and community members in the apartment areas as outlined by University Housing and CSU
  • This includes, but is not limited to, assisting residents with lockouts throughout the night, addressing noise violations and roommate/community conflicts, and checking residents into their apartments
• Write and submit work orders on facilities and other issues/concerns within the community

Programs/Events (based on residential population in respective apartment community)

• Lead, develop, and assess programs created for spouses, partners, and children in each apartment area
• Implement, plan, and conduct outreach regarding spouse and partner-specific programs to meet the specific needs of the relevant resident population
• Assist all area staff with area programs by being present at programs as needed and per supervisor expectations
• Develop events and activities that help to build pride in and connection to the apartment community
• Collaborate with University Housing Outreach and Projects to outreach to Fort Collins community for childcare, volunteer opportunities, community involvement, welcoming residents to the community, and partnering with local schools

Administrative Responsibilities

• Attend and participate in weekly apartment area staff meetings
• Attend weekly or bi-weekly contact meetings with supervisors, based on community needs and supervisor expectations
• Maintain open lines of communication with supervisors, Community Coordinators, and area office staff
• Utilize phone, email, and in-person communication with managers to communicate area updates, successes, and concerns
• Participate in an annual performance evaluation
• Participate in area committees and collateral assignments, and attend all related meetings as assigned by supervisor
• Submit monthly reports regarding apartment area events, programs, and resident interactions along with a bi-yearly report
• Develop and distribute weekly and monthly area newsletter, through collaboration with staff peers and supervisor
• Be available in the community during high-volume check-ins (prior to the start of the Fall and Spring semesters) and check-outs (after the conclusion of the Fall and Spring semesters)
• Fulfill other duties as assigned

Job Qualifications

1. Maintain a semester and cumulative GPA of 2.2, and a status of “good standing” at Colorado State University, if applicable
2. Maintain eligibility to work in the United States and live in an on-campus apartment, if applying as a non-student
3. Demonstrated skills in event planning, community building, recruiting and organizing volunteers, and implementing community programs
4. Demonstrated ability to relate with people of different cultural backgrounds
5. Demonstrated experience working with children, spouses/partners, and families
6. Complete and pass a background check clearance through CSU provided by HireRight (must be 18 years of age or older to complete a background check)

Remuneration

• A rent-free apartment in the assigned apartment community (Aggie Village, Aggie Village Family, International House/University Village 1500, or University Village 1600/1700)
  • The Aggie Village apartment is a studio apartment
  • The Aggie Family apartment is a two bedroom apartment, depending on staff need and apartment availability
  • The International House apartment is a one bedroom apartment and the 1500 apartment is a two bedroom apartment, depending on staff need and apartment availability
  • The University Village 1600/1700 apartment is a two bedroom apartment, depending on staff need and apartment availability
• FPCs who serve on-call/on-duty on University-sanctioned holidays receive an hourly rate of the current minimum wage.
• Each FPC is granted 40 days of leave during the 12-month employment period; FPCs must use these days for any days they are away and unavailable to perform the duties of their job. Leave is intended to allow staff time away from campus during their 12-month term of employment. It is not intended for the purpose of allowing staff to miss staff meetings, required trainings, required Continuing Education sessions, or other events requiring your attendance throughout the year.
  • Staff will not receive pay for any unused days at the close of their employment period

Employment Conditions

• FPCs report to the Resident Manager and Assistant Resident Manager of the assigned area
• The FPC position is 15 hours of work per week. FPCs are responsible for ensuring their eligibility to fulfill these hours while remaining in compliance with all University, state, and federal work regulations
• FPC positions are one year positions, and staff are not guaranteed a position at the close of the employment period
• The start and end dates of the contract will be determined by departmental and area needs; the apartments are staffed year-round and the FPC position is a year-round position
• The State of Colorado has an at-will employment policy. This position may be revoked by the University at any time and for any reason
• FPC staff are responsible for finding appropriate replacements for assigned duties if unable to fulfill responsibilities due to an emergency, unexpected illness, or sudden schedule change
• FPCs are University employees and must abide by all University policies, including University Housing policies and the Student Code of Conduct
• FPCs must inform supervisors of other employment and/or educational commitments, or any changes to their availability or work eligibility immediately
• FPCs are Responsible Employees, and are obligated to report harm to self and others, and all incidences of Title IX violations

CSU is an EO/EA/AA employer.
Colorado State University conducts background checks on all final candidates, and all applicants must be 18 or older at time of background check to be considered for a position.