Desk Staff

The Community Desks in University Housing are a hub for information, resources, and staying connected within the residence halls. The desks are completely staffed and run by students, making them an exciting work environment for students looking for a flexible on-campus job.

POSITION: Desk Staff
DEPARTMENT DESCRIPTION: University Housing is an office within the Department of Housing & Dining Services that supports CSU’s Principles of Community: Inclusion, Integrity, Respect, Service, and Social Justice. University Housing strives to create vibrant and inclusive communities throughout students’ on campus housing experience which enhance learning, personal and social growth, and global engagement. Our goal is to provide staff with inclusive environments that foster holistic professional development and opportunities to work with students, campus partners, and guests in a variety of areas in their lives. We aim to develop learning communities where residents can thrive and be retained as successful students. Staff are expected to uphold our values of customer first service, commitment to students and staff, integrity, respect and teamwork, inclusiveness and diversity, innovation, and stewardship.
POSITION SUMMARY: The Desk Staff is responsible for working at the community desk in one of the residence halls.  The Desk Staff’s primary role is to provide quality customer service to the students, staff, families, campus partners, guests, and all those that interact with our community desks.  In addition, they are an effective resource for students, families, and visitors, providing information about campus and community resources. Finally, the Desk Staff check out supplies and items available to students and guests.  The Desk Staff position is directly supervised by the Community Desk Manager (CDM), and indirectly supervised by the Residence Director (RD) of that building and the Community Desk Coordinator.

 

NACE Competencies

Based on the National Association of Colleges and Employers (NACE) the following core skills for career success will be used as the basis for professional development and career readiness. The eight core skills are as follows: Creativity and Problem Solving, Communication, Teamwork, Digital Technology, Leadership, Professionalism/Work Ethic, Career Management, and Global/Intercultural Fluency.

RESPONSIBILITIES: Customer Service

1.      Work scheduled desk shifts and find a replacement Desk Staff for any shifts they are unable to work.

2.      Ensure high quality customer service to exceed expectations of those who interact with our desk. This includes: answering questions, resolving complaints and issues, referring students to appropriate staff and resources, and other tasks as needed.

3.      Assist in the daily operation of the community desk and residence hall(s) in conjunction with the CDM and RD.

4.      Work closely and communicate regularly with hall staff in order to ensure daily tasks and operations are completed effectively and efficiently.

5.      Log and maintain accountability with mail and packages to meet all federal, state, University and department laws, policies, and guidelines.

6.      Provide temporary pass keys to residents and maintain all temporary keys during shifts.

7.      Answer office phone, adhering to Housing & Dining Services phone etiquette standards.

 

Staff and Administrative Functions

1.      Attend required training activities during August, January, and throughout the academic year.

2.      Assist with hall and administrative duties as assigned by the hall staff, and where appropriate.

3.      Know about, respond to, and follow up on floor/hall emergencies/procedures, policy violations, and know appropriate staff and resources to contact.

4.      Actively support other members of the residence hall staff; work collaboratively as a team.

5.      Support and adhere to University and Housing & Dining Services policies, regulations, and procedures.

6.      Complete paperwork in a thorough and timely manner.

7.      Inform supervisor of desk and facility issues and submit online work orders as needed.

8.      Assist with facility issues in the community/hall(s) as directed by CDM and RD.

9.      Conduct and maintain regular inventory of the desk supplies, material, and hall keys through regular audits.

10.   Maintain appropriate confidentiality.

11.   Support and participate in community development initiatives.

 

Diversity and Inclusion

1.      Attend training and on-going development for Desk Staff to promote inclusive excellence when working with those who interact with the desk and among the staff.

2.      Connect students with resources on campus including Student Diversity Programs and Services offices.

3.      Report student behavior that involves incidents of bias based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy, to the RD/ARD, and in accordance with CSU’s Non-Discrimination Policy: http://oeo.colostate.edu/non-discrimination-statement

4.      Uphold CSU’s Title IX “Responsible Employee” responsibilities, which include reporting all incidents of sexual harassment, sexual misconduct, relationship violence, stalking, and retaliation through supervisors, per CSU’s policy: https://oeo.colostate.edu/title-ix-sexual-assault-sexual-violence-sexual-harassment/

5.      Participate in CSU, Housing & Dining Services, and University Housing trainings to continue learning about diversity and inclusion.

 

JOB QUALIFICATIONS: Desk Staff must, at the time of hire and throughout employment, meet the following requirements:

1.      Maintain a semester and cumulative GPA of 2.0, and a status of “good standing” at Colorado State University

2.      Demonstrated ability to relate with people of different cultural backgrounds

3.      No current or pending disciplinary incidents (prior incidents are not a disqualification, but all prior cases must be closed by time of hire)

4.      Maintain 9 or more credit hours per semester of employment at Colorado State University

5.      Ability to work within Microsoft Office Suite (Word, Powerpoint, Excel, etc.)

6.      Demonstrated ability to work independently and collaboratively

7.      Prior customer service experience

 

Please note: In some apartment communities, Desk Staff are expected to lift and move resident packages and mail, which may be heavy. Accommodations can be made for staff who are unable to assist with this task.

CONDITIONS OF EMPLOYMENT: 1.      Consent to, and participate in, a background check

a.      Must be 18 years of age or older at the time of hire and background check

2.      Participate in a review of conduct records at Colorado State University prior to and throughout employment

3.      Enrolled at CSU and making progress toward their degree during their period of employment

4.      Expected and required to attend all training sessions, typically held in August prior to the fall semester and in January prior to the spring semester.

5.      The Desk Staff position is for one semester with opportunities to extend for additional terms at the discretion of the CDM, RD, and Community Desk Coordinator.

6.      Desk Staff must be able to work day, overnight, and weekend shifts. Opportunity to work over Fall, Winter, and Spring Breaks is dependent on building.

7.      Desk Staff must be able to work a minimum of 8 hours/week.

8.      Eligible to work in the United States. Desk Staff are responsible for ensuring their eligibility to fulfill their role while remaining in compliance with all University, State, and Federal work regulations

9.      The State of Colorado has an at-will employment policy. This position may be revoked by the University at any time and for any reason

10.   Desk Staff are University employees and must abide by all University policies, including University Housing policies and the Student Code of Conduct

11.   Desk Staff is responsible for finding appropriate replacements for assigned duties if unable to fulfill responsibilities due to an emergency, unexpected illness, or sudden schedule change

12.   The Desk Staff must inform supervisors of other employment and/or educational commitments, or any changes to their availability

REMUNERATION: $12.00 per hour
TO APPLY: Please apply online at https://colostate.erezlife.com
INCLUSION STATEMENT: CSU is an EO/EA/AA employer.
BACKGROUND CHECK STATEMENT: Colorado State University conducts background checks on all final candidates, and all applicants must be 18 or older at time of hire and background check to be considered for a position.
New Desk Staff

Spring 2021 Training Dates: Monday January 11, 2021 (full day)

Earliest you may move onto campus if hired: Saturday January 9th, 2021 after 8:00 AM

Spring 2021 Desk Shifts Begin: Tuesday January 12, 2021 (earliest possible shift for newly hired staff)

Returning Desk Staff

Spring 2021 Important Dates: Desk shifts begin again as of Saturday January 8, 2021 at 8:00 AM. All returning Desk Staff should be prepared to take shifts as of this time, unless they make other arrangements with thie r Community Desk Manager.

Earliest you may move back to campus: Saturday, January 9, 2021, after 8:00 AM

Spring 2021 Desk Shifts Begin: 8:00 AM on Saturday January 9, 2021

New and Returning Desk Staff applications for Spring 2021 positions

Application for Spring 2021 positions will be open September 28, 2020 – October 12, 2020 at https://colostate.erezlife.com

  • I REALLY need a job; what can I do to increase my chances?

    Completing the application is the first and most important step! You can also reach out to the Community Desk Manager for the hall in which you hope to work, but it may not be helpful to reach out to all CDMs in all halls. This can create confusion and might make it more difficult to get hired.
  • I applied for a Desk Staff job previously and was placed in the alternate pool. Will I get hired?

    Our community desks have vacancies arise throughout the semester, so it’s possible you could be contacted at any time by a Community Desk Manager to begin working. If you no longer wish to be considered for Desk Staff vacancies, please return to your application (colostate.erezlife.com) and “withdraw” your application.
  • How much will I get paid if I get hired as Desk Staff?

    Desk Staff are paid $12.00/hour.

Still have questions? Please contact Sherry Hunter, Community Desk Coordinator at  sherry.hunter@colostate.edu